Codafication

Key Account Manager

Codafication

full-time

Posted on:

Location Type: Hybrid

Location: Fortitude Valley • Australia

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About the role

  • Be responsible for new business activities including supporting sales planning, prospecting, qualifying leads, product demonstrations and tender/proposal preparation
  • Identify and engage prospective customers within target sectors (insurance, repair, property, and related industries) on a structured and planned basis
  • Follow up on leads, maintain a robust sales pipeline in Codafication's CRM, and report on progress and conversion rates to Leadership
  • Support pre go-live activities by assisting customers and internal teams during onboarding and transition stages
  • Liaise with customers to ensure all stakeholders are informed and engaged throughout project delivery
  • Collaborate with Product, Project and Customer Success Teams to help drive product innovation, utilisation and satisfaction across the customer base
  • Identify opportunities to enhance customer experience across products and services, feeding insights back into internal teams to support continuous improvement
  • Monitor relevant industry trends, including regulatory and market developments, and translate these insights into actionable recommendations for customers.

Requirements

  • 3-5 years of experience in B2B account management, preferably within the insurance or software industry
  • Proven experience managing customer relationships and delivering commercial outcomes in a product or SaaS environment
  • Strong commercial acumen and confidence in managing renewals, proposals, and negotiations
  • Excellent communication, presentation, and stakeholder engagement skills
  • Strong understanding of the insurance industry and the insurance claim process
  • Highly organised with experience managing multiple clients and priorities
  • Experience with HubSpot CRM is required for effective pipeline management.
Benefits
  • Brand new Fortitude Valley Office bordering James Street Precinct
  • Quarterly Staff functions - Celebrate our success as a team
  • Be recognised and rewarded for your achievements
  • Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
  • Regular 1-2-1 time with your leader to accelerate your career
  • Genuine career progression with dedicated learning time each month and access to our L&D platform
  • Hybrid working environment to promote genuine work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B account managementcustomer relationship managementcommercial outcomesrenewals managementproposal managementnegotiation skillsSaaS environment experiencepipeline management
Soft Skills
communication skillspresentation skillsstakeholder engagementorganizational skillscustomer experience enhancement