Codafication

Account Manager

• Be responsible for new business activities including supporting sales planning, prospecting, qualifying leads, product demonstrations and tender/proposal preparation
• Identify and engage prospective customers within target sectors (insurance, repair, property, and related industries) on a structured and planned basis
• Follow up on leads, maintain a robust sales pipeline in Codafication's CRM, and report on progress and conversion rates to Leadership
• Support pre go-live activities by assisting customers and internal teams during onboarding and transition stages
• Liaise with customers to ensure all stakeholders are informed and engaged throughout project delivery
• Collaborate with Product, Project and Customer Success Teams to help drive product innovation, utilisation and satisfaction across the customer base
• Identify opportunities to enhance customer experience across products and services, feeding insights back into internal teams to support continuous improvement
• Monitor relevant industry trends, including regulatory and market developments, and translate these insights into actionable recommendations for customers.

Key Account Manager

DevOps Engineer

• Deploy, manage, and support existing/new Codafication products, client and infrastructure
• Provide input and expertise in the design and ongoing management of our IT infrastructure across cloud environments and Codafication products
• Analyse, monitor, and report on key infrastructure and application metrics and logs
• Build internal tools and scripts for automation to support deployments and engineering teams
• Advise on network architecture, technology selection, security and the best way to implement solutions
• Design, implement, and maintain CI/CD pipelines to support fast, reliable, and automated build, test, and deployment in collaboration with engineering teams
• Investigate and troubleshoot technical issues escalated from the Customer Success team
• Contributing to projects within an agile team environment

Business Analyst

• Collaborating with stakeholders to gather and document requirements, translating them into user stories and epics within JIRA, and lead backlog refinement.
• Producing information design elements e. g. defining project scope, developing user stories, user acceptance criteria, creating functional specifications documents, etc.
• Working with leadership to ensure project plans, resources, timelines, and budgets are aligned with client specifications.
• Facilitating effective communication between technical and non-technical teams throughout the development process.
• Reporting, analysing, and delivering business insights and metrics to leadership.