Coda

Senior Zendesk Administration Specialist

Coda

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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Job Level

Senior

About the role

  • Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
  • Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
  • Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
  • Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
  • Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
  • Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.

Requirements

  • At least 2 years of experience in Zendesk administration or similar CRM management/maintenance role.
  • Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.
  • Experience driving process improvements or system enhancements independently.
  • Interest or experience in automation tools (e.g., n8n, Make) is an advantage.
  • Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.
  • Strong analytical and structured problem-solving skills.
  • Self-driven, proactive, and comfortable working in a fast-paced, global environment.
  • Excellent communication skills in English (written and verbal).
Benefits
  • We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
  • Our goal is to foster an inclusive environment where everyone feels welcome and valued.
  • If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Zendesk administrationtriggersautomationsmacrosworkflowssystem documentationdata accuracyprocess improvementssystem enhancementsdashboard development
Soft Skills
analytical skillsproblem-solving skillsself-drivenproactivecommunication skills