Coda

Customer Support Specialist, French/German

Coda

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • You’ll be the first point of contact for our clients’ customers, ensuring queries are handled with professionalism, empathy, and efficiency.
  • You’ll liaise with internal teams, content providers, and customers to deliver outstanding support and contribute to the success of our client partnerships.

Requirements

  • Bilingual in French/English or German/English - with at least 2 years of relevant work experience providing support in the respective language
  • Proven experience in customer support or client servicing, preferably managing digital communication platforms.
  • Preferred candidates with UK or European customer support experience, ideally within e-commerce or digital products industries
  • Proficiency in English for effective communication.
  • Strong written communication skills with a customer-first approach.
  • Proficient in using with CRM tools and ticketing systems such as Zendesk preferred
  • Excellent problem-solving skills, highly organised with exceptional attention to detail.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Willingness to work in shifts, including weekends and holidays, as needed.
Benefits
  • We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingualcustomer supportclient servicingdigital communication platformsCRM toolsticketing systemsproblem-solvingattention to detailtime management
Soft Skills
professionalismempathyefficiencystrong written communicationcustomer-first approachhighly organisedability to manage multiple tasksmeeting deadlineswillingness to work in shifts