Finance Support Specialist
Team Centro
Business Support Specialist, English and Mandarin
Coda
full-time
Posted on:
Origin: • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Job Summary: This role primarily focuses on Commercial Client Support, with an emphasis on KYC (Know Your Customer) compliance and account management (70%), ensuring accurate customer verification, managing account onboarding, and maintaining strong relationships with publishers, partners, and distributors. In addition, the specialist supports internal Coda teams (20%) by facilitating smooth handovers, process alignments, and operational collaboration. The remaining 10% involves Concierge/VIP support, providing tailored assistance to high-value clients to enhance their experience. Strong communication skills in Mandarin and English and a client-centric mindset are essential to navigate complex stakeholder interactions and uphold high service standards.
Requirements
- Language Proficiency: Fluent in Mandarin and English to effectively communicate with publishers, merchants, partners, and stakeholders. Communication & Coordination: Strong verbal and written communication skills with proven ability to manage cross-functional collaboration. Work Management: Highly organized and detail-oriented, ensuring accuracy and consistency in daily tasks. Time Management: Demonstrated ability to prioritize and manage multiple tasks efficiently under tight deadlines. Client Focus: A client-first mentality focused on delivering exceptional service and building strong relationships. Teamwork: Ability to work collaboratively across various internal teams to achieve common goals. Problem-Solving & Initiative: Strong analytical and problem-solving skills with the ability to work proactively and perform well under pressure.
