Customer Ops Manager
Coca-Cola Canada Bottling Limited
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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About the role
- Partners closely with Customers, the Customer Management Team, and Sales & Service teams to identify opportunities to enhance customer service and reduce friction at the store level
- Owns the operational relationship with customers, collaborating to execute joint business plans and unlock customer value and growth through best-in-class service and operational excellence
- Works with multiple internal and external stakeholders to identify root causes and adjust processes, tools, or expectations as needed
- Partners with customers to establish and roll out new routes to market, such as Computer-Assisted Ordering and other operational initiatives
Requirements
- Knowledge acquired through 3 to up to 5 years of work experience
- Bachelor’s degree (4 years in General Business, Finance, or Accounting)
Benefits
- 401(k) match + health coverage + employee stock purchase plan
- Dedicated training + personalized mentorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
collaborationcustomer serviceoperational excellenceproblem-solvingstakeholder management