COBS Bread

Product Specialist

• Oversee and optimize menu management, menu merchandising, and pricing across 3rd party delivery and eCommerce channels.
• Lead the onboarding and configuration of new bakeries on delivery and eCommerce platforms.
• Serve as the subject matter expert (SME) for bakery-level delivery operations, troubleshooting complex issues and collaborating with partners and internal teams to resolve them.
• Identify and implement process improvements to drive order accuracy, operational efficiency, and customer satisfaction.
• Own the aggregation, validation, and analysis of third-party delivery and eCommerce data to generate actionable insights.
• Prepare data-driven briefs, dashboards, and presentations to inform marketing strategies, operational decisions, and leadership reviews.
• Monitor performance trends and proactively flag opportunities or anomalies for strategic follow-up.
• Manage updates and enhancements across digital platforms (Shopify & WordPress), including product listings, seasonal campaigns, and bakery information.
• Ensure content accuracy and alignment with web & local SEO, accessibility, and mobile-first best practices.
• Collaborate with the IT and marketing teams to support the rollout of new features or integrations that improve the customer journey.
• Partner with the IT Service Desk to ensure a streamlined support process for franchisees; day-to-day platform issues are triaged through the Service Desk, with escalations managed collaboratively between Marketing and IT as needed.
• Gather and synthesize feedback from bakeries to inform roadmap priorities and user experience improvements.
• Maintain internal knowledge bases and documentation to enhance cross-team visibility and efficiency.
• Partner with Marketing, IT, and Operations to align project timelines, testing schedules, and deployment plans.
• Manage and track digital initiatives through Azure DevOps or similar tools, ensuring transparency and accountability.
• Contribute to the evolution of COBS Bread’s digital roadmap by providing informed recommendations based on performance data and user feedback.

Digital Product Specialist

Sales

• Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
• Be responsible for merchandising product and executing marketing campaigns
• Work alongside your team to keep the bakery clean, and assist with production as needed (learning baking)
• Provide personable in-bakery service, handle transactions, and support daily bakery operations

Sales Assistant

• Provide customer service and sell bakery products to customers
• Operate POS system and manage cash handling and banking tasks
• Work daytime and evening shifts, including weekends and holidays
• Follow OH&S and First Aid procedures and maintain a safe workplace
• Assist with basic bread production tasks as needed
• Collaborate with team members to maintain store operations and product quality

Sales Associate

• Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
• Be responsible for merchandising product and executing marketing campaigns
• Work alongside your team to keep the bakery clean, and assist with production as needed
• Operate POS system and handle cash, credit card and debit transactions
• Assist with stocking, lifting, and other physical tasks as required by the bakery

• Provide exceptional in-bakery customer service and get to know regular customers
• Merchandise product and execute marketing campaigns
• Keep the bakery clean and assist with production and baking as needed
• Operate POS systems and handle cash/transactions
• Work as part of a small team to deliver freshness and quality of baked goods

• Work as part of a small team, providing an exceptional customer experience and getting to know regular customers
• Merchandise product and execute marketing campaigns
• Keep the bakery clean and maintain store hygiene
• Assist with production as needed, including learning baking tasks
• Serve customers and handle cash, credit card and debit transactions when required
• Follow accessibility and accommodation requests to ensure equitable process

• Provide exceptional in-bakery customer experience and build relationships with regular customers
• Merchandize products and execute marketing campaigns
• Maintain bakery cleanliness and assist production, including learning baking tasks
• Work as part of a small team to deliver fresh baked goods
• Assist with customer transactions and product service as needed

Human Resources

• Reports to: Human Resources Manager (location: Vancouver, BC)
• Manage end-to-end recruitment for corporate roles including postings, candidate sourcing, interview coordination, and reference checks
• Support franchisees with recruitment best practices and ATS (Workable) training
• Prepare onboarding materials and facilitate new hire orientations
• Administer employee benefit enrolments, updates, and billing
• Support annual salary review processes, bonus processing, and compensation statements
• Act as the liaison between employees and benefits providers
• Maintain accurate employee records and process payroll documentation in collaboration with Finance
• Prepare employee correspondence such as letters of offer, employment verification, and changes to terms
• Manage HR documentation, data integrity, and reporting through SharePoint and PayWorks
• Provide guidance and coaching to managers on HR policies and employee issues
• Support workplace investigations and recommend actions to resolve employee concerns
• Conduct exit interviews and provide insights on trends and improvements
• Coordinate performance management processes, including mid-year and year-end reviews
• Support 360 feedback surveys and achievement/development planning
• Contribute to HR continuous improvement projects, policy development, and culture initiatives
• Perform other assigned duties and supporting projects as required

Human Resources Specialist

• Provide an exceptional in-bakery customer experience and build relationships with regular customers
• Merchandise product and execute marketing campaigns
• Maintain bakery cleanliness and assist with production, including learning baking tasks
• Work as part of a small team and support store operations

• Provide exceptional in-bakery customer experience and build relationships with regular customers
• Merchandising product and executing marketing campaigns
• Keep the bakery clean and assist with production as needed
• Learn baking tasks and support the production team
• Work as part of a small team to deliver daily operations

• Work as part of a small team, providing an exceptional customer experience and getting to know regular, loyal customers
• Merchandise product and execute marketing campaigns
• Keep the bakery clean and assist with production as needed (including learning to bake scones, Danishes, and more)
• Operate the POS system and handle transactions
• Follow health, safety and sanitation procedures to ensure a sanitary environment

Manager

• Assist the GM in ensuring an industry leading customer service experience by leading and coaching the sales team
• Ensure product availability and monitor and exceed food safety requirements
• Manage a small business and a high performing team, including team schedules
• Foster and encourage a positive environment that promotes teamwork, mutual respect and high performers
• Work with and support passionate and committed people; provide training as needed
• Help with local community events and donation of bread as part of the ‘End of Day Giving’ program

Assistant Manager

• Provide exceptional in-bakery customer experience and get to know regular customers
• Merchandise product and execute marketing campaigns
• Keep the bakery clean and assist with production as needed
• Learn and perform basic baking tasks
• Work as part of a small team to support daily bakery operations

• Work hands-on with each franchise operator to analyze opportunities for improvement, develop action plans and improve their COBS Bread businesses
• Lead, coach and act as an advisor for a group of franchise operators
• Assist with the openings of new bakeries
• Drive operational excellence in order to maximize our franchisees’ sales, profitability and customer satisfaction
• Ensure successful implementation of COBS Bread’s marketing, product and systems initiatives and improvements across a large number of retail franchise locations
• Bakery site visits of up to four (4) days a week on a regular basis
• Other duties as assigned

Digital Product Specialist

Sales Assistant

Sales Associate

Sales Assistant

Sales Assistant

Sales Assistant

Sales Assistant

Human Resources Specialist

Sales Assistant

Sales Associate

Sales Assistant

Assistant Manager

Sales Assistant

Area Manager