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About the role
- Meeting the territory’s sales (both volume & value) and collection targets.
- Form the vital link between the Company & its customers.
Requirements
- Meeting the territory’s sales & collection targets: Breaking down zone targets into customer targets at the start of the month
- Visiting the customers as per the travel plan
- Booking orders when visiting the customers
- Checking stocks at customers place to confirm orders to be booked
- Providing order status information to customers
- Collecting cheques/DDs for collections
- Ensuring that customers pay as per pay term, hence, track payments on customer visits
- Sell complete product range
- Upgrade customers to premium product
- Creating a demand for the company’s products: Engaging with buying houses personnel for product specification
- Visiting the merchandisers, production team along with the regular purchase managers
- Carrying the product promotion materials and making it available for the key decision makers
- Organizing for product presentations and seminars
- Retaining existing customers: Regular visitations as per the travel plan
- Attending to customer queries promptly
- Ensuring supplies in time
- Liaising with office to address administration issues like credit/debit notes, shipment details in case of delays, status of orders given
- Timely information about new products
- Sharing relevant product information on features, benefits, correct usage
- Maintain contacts in all relevant customer personnel in merchandising, design etc, other than purchase.
- Prospecting for new customers in order to expand the customer base: Obtaining new customer information through various means as newspaper, customer referral, website etc.
- Visiting new customers
- Visiting uncovered areas in existing territory
- Market intelligence gathering: Collecting competition information on new product launches, product prices etc .. from trade
- Assessing competition share at customers
- Gathering information on customers receiving specific recognition awards from competition for turnover etc.
- Keeping regular tabs on competition activities like presentations, seminars etc..
- Gathering competition materials and tools from the customers and updating the decision makers
- Implementing the company’s market strategies at the grass root level: Implement price increase
- Initiate direct supplies wherever possible
- Offering coats sewing solutions: Ensuring a high level of customer service at the front line level in terms of product & technical information
- Proper product recommendations / Thread advisory
- Handling customer complaints quickly and efficiently, with minimum damage to the company’s image.
- Timely submission of relevant reports
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales targetscollection targetsorder bookingstock checkingcustomer payment trackingproduct promotionmarket intelligence gatheringcustomer prospectingproduct recommendationsreport submission
Soft Skills
customer servicecommunicationrelationship managementproblem-solvingorganizational skillstime managementnegotiationpresentation skillsadaptabilityteam collaboration