Branch Manager
Coates
full-time
Posted on:
Location Type: Office
Location: Forster • Australia
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About the role
- Lead a team of customer and service professionals to safely deliver outstanding service to customers
- Ensure the safety of your team and Coates customers
- Guide and motivate staff to provide excellent customer service
- Create the best solution / outcome for customers – develop quotes, raise purchase orders, enter hire agreements
- Oversee Asset Management
- Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty
Requirements
- Sales and operational management experience
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementoperational managementcustomer service KPIscommercial acumenasset managementP&L managementfleet availabilityfleet utilisationcustomer loyalty
Soft Skills
team leadershipcommunication skillsmotivationcustomer servicecohesive mindset