Coates

Customer Support

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
• Assisting customers and colleagues in the yard with loading equipment

Customer Service Coordinator, Relief

Procurement

• Partner closely with internal stakeholders to provide insights, reporting and governance, support purchase-to-pay solutions, and enable effective, transparent and efficient commercial relationships.
• Support the development of category strategies informed by spend analysis, stakeholder requirements and domestic and international market assessments, aligning supply strategies with broader business objectives.
• Manage end-to-end strategic sourcing activities, including RFQ processes, supplier evaluation, due diligence, contract structuring and commercial negotiations to achieve optimal whole-of-life value
• Identify and deliver additional value across the supply chain through cost, innovation, process efficiency, logistic solutions, etc

Procurement Specialist – Capex

Account Manager

• Manage a portfolio of Tier 1 Civil Infrastructure clients across Victoria, Tasmania, and South Australia.
• Act as the senior point of contact for key accounts, building trust and strengthening long-term partnerships.
• Navigate complex customer organisations to increase awareness of Coates’ full capability and support strategic, value-led conversations.
• Lead and coordinate large-scale tenders and complex quotations, drawing on internal expertise to deliver strong commercial outcomes.
• Identify growth opportunities across multi-site customer portfolios and engage new customers as projects emerge.
• Travel as required to maintain a strong on-site presence and stay connected to operational activity.

Major Account Manager

Manager

• Developing and maintaining strong relationships with key customers as they deliver large-scale construction, civil, mining, infrastructure, and industrial projects.
• Acting as the Project Manager and central contact for both primary contractors and subcontractors involved in each project.
• Conducting thorough planning and opportunity analysis to align strategies across the branch and sales network.
• Analysing, reviewing, and negotiating pricing structures in collaboration with internal stakeholders.
• Leading and promoting Coates Hire’s Safety First – Zero Harm culture across all projects.

Major Projects Manager

Human Resources

• Safe, professional and timely delivery/pick up of equipment to and from various site locations.
• Effectively secure freight load to ensure successful delivery.
• Maintain knowledge of equipment storage and location to ensure efficient retrieval.
• Operate and manoeuvre equipment on and off a tilt tray e.g. boom lifts, scissor lifts, forklifts, excavators, rollers.
• Perform general yard duties ensuring an organised and safe yard.

HR Driver

Engineer

• Leading and promoting our Safety First culture across every design, decision and interaction
• Responding to customer and internal enquiries by developing practical, cost-effective engineered solutions using our shoring, propping and structural systems
• Collaborating with field teams and clients to gather the right information and ensure your designs are accurate, safe and fit-for-purpose
• Providing technical data, drawings and documentation to help customers make informed decisions
• Identifying opportunities to improve product performance and engineering service quality
• Keeping up to date with the latest engineering methods, standards, technologies and software
• Coaching and supporting internal teams and customers to build understanding of our products
• Attending site meetings and providing on-site support to ensure safe and effective use of our structural solutions

Technical Engineer – Structures

• Lead day-to-day branch operations, with a focus on safety, service and results
• Set clear expectations and build accountability across the team
• Build strong customer relationships and deliver solutions that meet site needs
• Oversee P&L, fleet availability, utilisation and asset management
• Make sure work is done safely and in line with our procedures

Branch Manager

• Lead a team of customer and service professionals to safely deliver outstanding service to customers
• Ensure the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service
• Create the best solution / outcome for customers – develop quotes, raise purchase orders, enter hire agreements
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty

• Delivering high-quality customer service in person, by phone, and email, with a strong focus on mine site safety and compliance requirements
• Preparing hire schedules, quotes, and invoices in line with site standards and regulatory obligations
• Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns, ensuring all activities meet mine site access, safety, and compliance requirements
• Working closely with customers, transport providers, and internal teams to ensure equipment is fit-for-purpose and compliant for mine site use
• Assist customers and colleagues in the yard with loading equipment

Customer Service Coordinator

• Establish yourself as the lead point of contact for all client matters and developing trusted relationships
• Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
• Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth

Compliance

• Manage and process quotes, invoices, purchase orders, and hires with accuracy.
• Maintain and update records in Coates systems
• Liaise with customers, suppliers, and internal staff regarding scheduling, site information, and job documentation.
• Assist with onboarding paperwork, compliance documents, and safety systems and practices.
• Provide general administrative support and coordination of customer service staff.
• Guide all general day to day activities to support customers and sales team through a proactive solutions-based approach.
• Identify and resolve discrepancies in documents, accounts, or client details.
• Safety compliance – site inductions/visitors, maintaining site safety standards of internal and external parties

Admin and Compliance Manager

• Be the trusted contact for clients, driving growth
• Building and nurturing trusted relationships to a client group including small to mid-tier construction and civil companies
• Provide mutually beneficial outcomes to these customers and Coates
• Establishing yourself as the lead point of contact for all client matters
• Developing trusted relationships
• Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
• Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth

Analyst

• Help to diagnose requests or incidents, and either resolving them or escalating them to appropriate teams
• Manage incidents, events and user accounts
• Diagnose, resolve and (if necessary) escalate IT enquiries and issues raised through inbound calls or electronic requests
• Work with appropriate product, system, application and technology, and process owners to resolve requests and incidents within agreed Service Level Agreements (SLA’s)
• Identify and escalate situations requiring urgent attention, providing a clear description of the incident and steps taken in an attempt to resolve the issue
• Communicate progress regularly to end-users
• Accurately records ticket notes and incident notes as appropriate and required; capture all actions taken by the team accurately within ticket notes

Service Desk Analyst

• Servicing our client base across the Adelaide Metro area
• Establishing yourself as the lead point of contact for all client matters and developing trusted relationships
• Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
• Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth