Coates

Customer Support

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
• Liaising with suppliers to support our customers

Customer Service Coordinator

• Responsible for providing high level of assistance to the Branch Manager
• Ensure the safety of fellow workers and Coates customers
• Lead and inspire a team of Sales Coordinators to deliver outstanding customer service
• Create the best solution / outcome for customers – develop quotes, raise purchase orders and enter hire agreements
• Managing administrative tasks, asset and quality management

Senior Customer Service Coordinator

Account Manager

• Establish yourself as the lead point of contact for all client matters and developing trusted relationships
• Navigate your way through allocated client organisations and increase awareness of Coates offerings and solutions
• Develop strategies and collaborate with support teams to deliver initiatives that delight customers and support sales growth

• Addressing customer needs in person, by phone and email
• Generating hire schedules, quotes, and invoicing
• Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
• Assisting customers and colleagues in the yard with loading equipment

Customer Service Coordinator, Relief

Procurement

• Partner closely with internal stakeholders to provide insights, reporting and governance, support purchase-to-pay solutions, and enable effective, transparent and efficient commercial relationships.
• Support the development of category strategies informed by spend analysis, stakeholder requirements and domestic and international market assessments, aligning supply strategies with broader business objectives.
• Manage end-to-end strategic sourcing activities, including RFQ processes, supplier evaluation, due diligence, contract structuring and commercial negotiations to achieve optimal whole-of-life value
• Identify and deliver additional value across the supply chain through cost, innovation, process efficiency, logistic solutions, etc

Customer Service Coordinator

Senior Customer Service Coordinator

Account Manager

Customer Service Coordinator, Relief

Procurement Specialist – Capex