Customer Service Coordinator
Coates
full-time
Posted on:
Location Type: Office
Location: Singleton • Australia
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About the role
- Delivering high-quality customer service in person, by phone, and email, with a strong focus on mine site safety and compliance requirements
- Preparing hire schedules, quotes, and invoices in line with site standards and regulatory obligations
- Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns, ensuring all activities meet mine site access, safety, and compliance requirements
- Working closely with customers, transport providers, and internal teams to ensure equipment is fit-for-purpose and compliant for mine site use
- Assist customers and colleagues in the yard with loading equipment
Requirements
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationcoordinationattention to detailproblem-solvingteamworkadaptabilitytechnical information absorption