Senior Product Solutions Manager
Coates Group
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $145,000 - $157,000 per year
Job Level
About the role
- Partner with customers to understand complex business workflows, pain points, and enhancement requests, translating them into clear, actionable solution inputs
- Lead the intake and qualification of higher-impact customer requests, influencing prioritization through clear articulation of value, complexity, and delivery considerations
- Facilitate advanced Discovery activities with customers to define use cases, intended usage, and user acceptance criteria for complex or ambiguous initiatives
- Collaborate closely with Engineering and Product Design to explore solution options, assess feasibility, identify trade-offs, and contribute to solution recommendations and high-level estimates
- Ensure Discovery outputs are thorough, consistent, and ready for hand-over to Product Owners and Delivery teams, supporting effective refinement and build planning
- Perform and support user acceptance testing for complex features, validating delivered functionality and coordinating resolution of issues identified during UAT
- Lead or support client-facing release demos and communications for higher-complexity releases, clearly explaining functionality and usage considerations
- Act as a subject-matter expert on Coates’ product and solution capabilities, providing guidance and informal mentorship to Product Solutions Managers and cross-functional partners
- Develop a strong understanding of client technology ecosystems and usage patterns, identifying opportunities to improve solution consistency and reuse
- Partner closely with Account Management to support client conversations around product capabilities, solution options, and adoption considerations
- Identify and suggest improvements to intake quality, discovery practices, and cross-team collaboration
Requirements
- 5+ years of experience in a Product Solutions, Product Management, Technical Business Analysis, or Technology Consulting role in a client-facing software environment
- Proven experience leading discovery and solution exploration for complex or ambiguous initiatives in collaboration with customers and engineering teams
- Bachelor’s degree in Information Systems, Computer Science, Business, or Engineering – advanced degree preferred
- Strong verbal and written communication skills, with the ability to lead detailed client and internal discussions
- Demonstrated ability to translate complex business needs into clear functional and technical considerations
- Strong analytical and problem-solving skills with a solution-oriented mindset
- Experience supporting and guiding less-senior team members without formal people management responsibility
- Comfortable working in fast-paced, evolving environments with multiple competing priorities
- Experience with Agile or similar software development methodologies
- Proficiency with Jira, Confluence, and diagramming tools such as Visio or Miro
Benefits
- annual market competitive bonus program
- Thrive Program with flexible work options
- dedicated time for health and wellbeing
- Global Wellness paid day off
- Give Back Day for community impact