Coast Guard Exchange (USCGCSC)

Manager

• Reporting to the Recreation and Lodging Manager, this position directs all daily Lodging and Reservations operations including but not limited to managing the RV Storage lots.
• Responsible for overall management and day-to-day operations of Guest Lodging.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Ensures staff receive proper training to fulfill the requirements of their positions.
• Supervises and coordinates the activities of assigned NAF segments such as housekeeping/custodial workers, maintenance workers, and desk clerks.
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Completes evaluations, performs counseling, instructs subordinates on work and administrative matters, resolves complaints and grievances, and proactively takes steps to improve the quality of work performed.
• Maintains good customer and employee relations, resolves issues regarding lodging services, amenities and policies.
• Manages the ordering, storage, and distribution of all supplies, furniture, and equipment related to Guest Lodging and Reservations.
• Works flexible hours including weekends and occasional evenings.
• Establishes standards for cleanliness and productivity and ensures compliance.
• Conducts daily room inspections for compliance with established standards and confers with staff to resolve production and personnel issues.
• Assists with any and all MWR sponsored or related events including supervising, transporting equipment, setup and teardown and cleanup of tables, chairs, trashcans, signs, and other equipment as needed.
• Assists with operations of events; distributing and collecting tickets, equipment, prizes, and other MWR items as needed.

Guest Lodge and Reservations Manager

Sales

• Welcome customers, maintain product knowledge and help with the selection of merchandise.
• React to all concerns of customers quickly with a sense of importance.
• Sell merchandise, and provide outstanding customer service, which may require demonstration and/or explanation of technical features of items sold.
• Take periodic stock counts and may participate in taking inventories.
• Replenish stock and maintain merchandise in a neat and presentable condition.
• Advise supervisor/department head of customer requests.
• Receive cash, checks, credit cards, debit cards, and gift cards in payment for merchandise and give change accurately in the operation of cash register.
• Maintain record of sales, at the end of shift balance till, turn in sales records, money, stamps, customer checks or charge slip and account for all monies and items sold.
• May perform price changes for various departments, either markdowns or mark ups, and the setting of company promotions.
• Primary duty is ensuring that these are properly displayed to the customer accomplished by proper display and signage as well as changing of item labels if necessary.
• Follow all policies regarding Loss Prevention. Be aware and proactive regarding shrink and the Alert Line.
• Follow all established safety standards and emergency preparedness requirements.
• Will be required to work weekends.
• Perform other related duties as assigned.

Sales Clerk

• Management a retail activity with annual sales of under $5M.
• Responsible for the direction and supervision of all store personnel.
• Assists customers and resolves complaints.
• Interviews, hires, trains or directs training of assigned personnel.
• Encourages and develops employees by coaching, providing adequate training, and opportunities for growth.
• Assists in developing promotional sales in conjunction with the CSC HQ staff.
• Oversees competitive price checks and submits to HQ buying staff to change pricing.
• Works with vendors and the HQ buying staff in executing operations of assigned departments or selections.
• Ensures store recovery.
• Supervises vending and warehouse operations.
• Welcome customers, maintain product knowledge and help with the selection of merchandise.
• React to all concerns of customers quickly with a sense of importance.
• Key carrier, opening and closing of the store as required, weekends as scheduled.
• Review monthly P&L’s with goal of comparing actual figures to plan, when plan is not achieved, where possible initiate plan of action to bring in line future months.
• Will ensure all policies regarding Loss Prevention are adhered to, be alert and proactive regarding shrink and the Alert Line.
• Will ensure that all associates are in compliance with established safety standards and emergency preparedness requirements.
• Will ensure all employees receive Coast Guard required training, including but not limited to Civil Rights Awareness and Sexual Harassment Prevention.
• Will ensure all CG and Federal required posters are prominently displayed in an area visible to all employees.

Guest Lodge and Reservations Manager

Sales Clerk

Hourly Store Manager – FT