Co-Active Training Institute

Community Manager

• Launch and steward our global online community from the ground up
• Supported by the platform vendor, our full service technology team, and cross-functional teams within the org, set up, administer and optimize a large-scale digital community platform
• Design and facilitate online and in-person engaging community experiences that foster connection, learning, and participation
• Connect with grassroots community leaders around the globe to integrate into our community strategy
• Actively host the space: welcoming members, sparking conversations, and nurturing relationships
• Monitor community health and dynamics, using sound judgment to respond and intervene appropriately
• Experiment continuously with new formats, rituals, and engagement strategies
• Bring structure and organization to community operations, content, and workflows
• Collaborate cross-functionally to ensure the community supports broader organizational goals
• Support a global member base, including occasional non-standard working hours
• You will help surface patterns, insights, and opportunities from the community that evolve and improve the community experience over time, and directly influence strategic decisions across the organization.
• Oversee and manage governance and escalation procedures and policies; partner with IT and internal partners to maintain user information, system processes and content deployment
• Monitor key performance indicators to measure community engagement, and establish and maintain quarterly reporting