CNS Healthcare

Engineering Manager

• Lead a team of service engineers in delivering exceptional IT services to our clients.
• Ensure service delivery meets or exceeds service level agreements (SLAs) and customer expectations.
• Implement and maintain processes for systems management, systems patching, escalation management, change management, and service request management.
• Develop and execute technical strategies to optimize service delivery and improve operational efficiency.
• Collaborate with other departments to ensure alignment of technical solutions with business objectives.
• Stay updated with industry trends and best practices to continuously enhance service offerings.
• Hire, train, mentor, and supervise a team of service engineers.
• Conduct performance evaluations, provide constructive feedback, and support career development.
• Build and maintain strong client relationships through proactive communication and effective problem resolution.
• Implement quality assurance processes to monitor service delivery and identify areas for improvement.

MSP Engineering Manager

• Lead a team of service engineers in delivering exceptional IT services to our clients.
• Ensure service delivery meets or exceeds service level agreements (SLAs) and customer expectations.
• Implement and maintain processes for systems management, systems patching, escalation management, change management, and service request management.
• Develop and execute technical strategies to optimize service delivery and improve operational efficiency.
• Collaborate with other departments to ensure alignment of technical solutions with business objectives.
• Stay updated with industry trends and best practices to continuously enhance service offerings.
• Hire, train, mentor, and supervise a team of service engineers.
• Conduct performance evaluations, provide constructive feedback, and support career development.
• Act as a primary point of contact for escalated client issues related to service delivery.
• Build and maintain strong client relationships through proactive communication and effective problem resolution.

Engineer

• Serve as the highest-tier escalation point for the most complex technical issues.
• Provide expert-level troubleshooting for Azure Virtual Desktop (AVD) environments.
• Be the recognized subject matter expert for the entire L3 team.
• Provide timely and effective technical support to clients.
• Create, implement, monitor, and troubleshoot client backup and recovery solutions.
• Maintain and enhance internal IT infrastructure for optimal performance.
• Proactively monitor and maintain critical client infrastructure.
• Create and update comprehensive technical documentation.

MSP Engineering Manager

MSP Engineering Manager

Senior Level 3 Engineer

MSP Engineering Manager