CNG Holdings, Inc.

Assistant Store Manager

CNG Holdings, Inc.

full-time

Posted on:

Location Type: Office

Location: Rock Hill • South Carolina • United States

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Job Level

Junior

About the role

  • Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs
  • Escalate issues to the store manager , District Director of Operations ( DDO ) , and corporate office if unable to resolve the issue directly with the customer
  • Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
  • Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations
  • Respond professionally and accurately to customers , explaining possible solutions and ensure the customer feel s supported and valued
  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
  • Perform customer verifications to validate information presented
  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
  • Complete compliance trainings and quarterly I Agree timely
  • Other duties as assigned

Requirements

  • High school diploma, GED, or equivalent experience
  • 1 + year (s ) of experience with sales, customer service, and/or cash handling preferred
  • Strong customer service, active listening, and verbal and written communication skills
  • Proficient in Microsoft Office programs
  • Ability to multitask , prioritize, and work in an autonomous environment
  • Must have own personal reliable transportation in compliance with published policy and procedure
Benefits
  • Commitment to Diversity
  • Equal Opportunity/Affirmative Action-Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlingcustomer servicesalestransaction processingcompliance trainingcustomer verificationMicrosoft Office
Soft Skills
active listeningverbal communicationwritten communicationmultitaskingprioritizationproblem-solving
Certifications
high school diplomaGED