CNG Holdings, Inc.

Manager

• Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs
• Escalate issues to the store manager , District Director of Operations ( DDO ) , and corporate office if unable to resolve the issue directly with the customer
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations
• Respond professionally and accurately to customers , explaining possible solutions and ensure the customer feel s supported and valued
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Perform customer verifications to validate information presented
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Complete compliance trainings and quarterly I Agree timely
• Other duties as assigned

Assistant Store Manager