CNG Holdings, Inc.

Operations

• Accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within assigned district
• Responsible for building a high performing team through recruitment, selection, onboarding, development, and retention of store associates within assigned district
• Ensure excellent service and high levels of customer satisfaction within the district
• Maintain accountability for sales, profitability, and debt management for the district
• Execute marketing strategies aligned with region and/or Company strategies
• Monitor store performance progress against established goals
• Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc.
• Lead implementation of new products and services
• Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed
• Oversight and facilitation of compliance training, monitoring and remediation
• Engage with corporate business partners
• Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met
• Other duties as assigned

District Director of Operations

Analyst

• Provide daily system administration, support, maintenance, and configuration of the Workday System for both Human Resources and Finance.
• Be the key Subject Matter Expert (SME) to determine the right technology solution to meet business initiatives.
• Recommend and implement best practices, standard methodologies, and process improvements to support business goals.
• Document functional requirements, workflow detail, and systems specifications.
• Research and test new functionality and features within Workday including system releases, enhancements, and fixes.
• Lead small to mid-sized projects as defined by leadership, which includes leading meetings, providing regular project updates, and adhering to project deadlines.
• Support new and existing interface integrations/EIBs including monitoring recurring processes and interfaces to ensure successful execution.
• Collaborate with functional team/stakeholders to research, identify causes, recommend solutions, validate, and resolve issues.
• Perform regular ongoing audits on a variety of Workday processes.
• Design, develop, and provide reports and dashboards.
• Assist in the development of training and train end-users on Workday processes.
• Manage support tickets ensuring thorough and timely work in Workday Help, Workday Requests, and create and manage cases as needed in Customer Center.
• Actively utilize Workday support communities to identify best practices, stay up to date on trends, and functionality and issue resolutions.
• Manage other assigned projects.

Workday Analyst

Manager

• Responsible for daily operations and profitability of one or more of our retail locations.
• Accountable for site operations, sales, customer service, and store level leadership.
• Serve and educate customers on the product portfolio by presenting all options for products and/or services.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly "I Agree" timely.
• Coordinate operations, development, and training necessary for store achieving metric targets.

Store Manager

• Responsible for daily operations and profitability of one or more of the retail locations
• Serve and educate customers on the product portfolio by presenting options for products and/or services to customers that meet their needs
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Escalate issues to the District Director of Operations and Corporate Office if unable to resolve the issue directly with the customer
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, and store operating procedures
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, and moving cash from secure safe to cash drawer
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Comply with federal and state regulations and Company policies and procedures
• Complete compliance trainings and quarterly I Agree timely
• Maintain store staff schedule and assist covering other stores within the district
• Support store staff to ensure excellent customer service and embodiment of sales culture
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district
• Other duties as assigned