CNG Holdings, Inc.

Manager

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Assistant Store Manager

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Perform customer verifications to validate information presented
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Comply with federal and state regulations and Company policies and procedures
• Complete compliance trainings and quarterly I Agree timely
• Other duties as assigned.

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures
• Respond professionally and accurately to customers, explaining possible solutions
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse complaints
• Handle and count currency, cash, and coins to include managing a cash drawer and cash handling requirements
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Perform customer verifications to validate information presented
• Process all transactions accurately and per company policy, including loans and check cashing
• Comply with federal and state regulations and Company policies and procedures

• Responsible for daily operations and profitability of one or more retail locations.
• Serve and educate customers on product portfolio by presenting options that meet their needs.
• Interact with customers to confirm or clarify information and diffuse complaints.
• Handle cash, including managing cash drawers and deposits.
• Perform customer verifications to validate information.
• Process all transactions accurately including loans and check cashing.
• Comply with federal and state regulations and company policies.
• Maintain store staff schedule and assist covering other stores.

Store Manager

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.