CNG Holdings, Inc.

Manager

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
• Perform customer verifications to validate information presented
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
• Comply with federal and state regulations and Company policies and procedures
• Complete compliance trainings and quarterly I Agree timely

Assistant Store Manager

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training necessary for store achieving metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.