Store Manager

CNG Holdings, Inc.

Store Manager responsible for daily operations and profitability at Cash Store locations. Managing customer service, sales, and compliance for the financial services industry.

Posted 6/10/2026full-timeWest Bend • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for daily operations and profitability of one or more of the retail locations
Serve and educate customers on the product portfolio by presenting options for products and/or services to customers that meet their needs
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
Escalate issues to the District Director of Operations and Corporate Office if unable to resolve the issue directly with the customer
Respond professionally and accurately to customers in response to general questions, customer applications, requests, sales, courtesy, and collection calls in accordance with federal regulations, and store operating procedures
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, and moving cash from secure safe to cash drawer
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
Comply with federal and state regulations and Company policies and procedures
Complete compliance trainings and quarterly I Agree timely
Maintain store staff schedule and assist covering other stores within the district
Support store staff to ensure excellent customer service and embodiment of sales culture
Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district
Other duties as assigned

Requirements

What you’ll need

High school diploma, GED, or equivalent experience
2+ years of experience with sales, customer service, and cash handling
1+ year of supervisory experience preferred
Exceptional customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
Must have own personal reliable transportation in compliance with published policy and procedure
Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash handlingsalescustomer servicetransaction processingcompliance trainingreport balancingrecruitingonboardingmultitaskingprioritization

Soft Skills

active listeningverbal communicationwritten communicationcustomer service excellenceleadershipautonomous workproblem-solvingteam supportadaptabilityaccountability

Certifications

high school diplomaGEDvalid Driver’s Licensevalid Automobile Insurance