Store Manager
CNG Holdings, Inc.
Assistant Store Manager
CNG Holdings, Inc.
full-time
Posted on:
Location Type: Office
Location: Waterford • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
- Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Perform customer verifications to validate information presented.
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
- Comply with federal and state regulations and Company policies and procedures.
- Complete compliance trainings and quarterly I Agree timely.
- Other duties as assigned.
Requirements
- High school diploma, GED, or equivalent experience
- 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability to multitask, prioritize, and work in an autonomous environment
- Must have own personal reliable transportation in compliance with published policy and procedure.
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.
Benefits
- Commitment to Diversity: We are committed to hiring and retaining a diverse workforce.
- Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingcustomer servicesalestransaction processingcompliance trainingcustomer verification
Soft skills
active listeningverbal communicationwritten communicationmultitaskingprioritizationproblem-solving
Certifications
high school diplomaGED