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Client Services Representative

• Serve as the primary point of contact for clients, addressing inquiries, coordinating appointments, and guiding them through services.
• Manage onboarding of new clients by collecting essential documentation, managing CRM data entry, and managing account setup of Estate Planning Software.
• Provide support for scheduling consultations, review meetings, and strategy sessions for clients.
• Maintain detailed records of client interactions, preferences, and key milestones in the planning process.
• Collaborate with LWS advisors, Wealth Managers and Client Service team members to streamline workflow and communications.
• Prepare and organize materials for client signings and notarizations.
• Review all executed client documents for accuracy and completeness.
• Prepare and send client communications such as follow-up emails, summaries, reminders, and satisfaction surveys.
• Assist with internal process improvements to elevate client experience and departmental efficiency.

Security Engineer

• Fulfills customer requirements via design/build/test/troubleshoot/document activities for enterprise-class data center computing hardware, software, networking tools and platforms.
• Evaluates, analyzes, configures, and implements new products and tools while ensuring appropriate operational monitoring is enabled.
• Provides support for logical networking and communications protocols, Microsoft products, Intel and midrange platforms, relational databases, and programming/scripting.
• This is a hybrid role day shift reporting to Shadeland Ave 2-3 days/week.

Intermediate IS Engineer – Cybersecurity

Operations

• Serve as the primary day-to-day operating leader for a portfolio of owned wealth management practices.
• Lead the assimilation of systems, workflows, and business practices from acquired practices into Cetera platforms.
• Assess legacy operational, advisory, and client service practices; identify gaps, risks, and inefficiencies.
• Act as the central liaison between owned offices and Cetera enterprise teams.
• Partner closely with financial advisors to improve practice performance and client engagement.
• Drive organic growth and client satisfaction through consistent adoption and effective use of technology platforms.
• Provide hands-on coaching and guidance related to business management and client strategy.
• Monitor operational and performance metrics; deliver actionable insights and recommendations to leadership.
• Manage, mentor, and develop a team of registered representatives and planning professionals.
• Maintain active FINRA registrations and operate as a licensed leader supporting registered activities.

Senior Manager, Wealth Management – Practice Operations

Communications

• Provides advanced expertise in donor‑facing communications by shaping strategic narratives, leading sophisticated content development, and ensuring cohesive brand voice and messaging.
• Oversees complex initiatives such as impact reporting cycles, major fundraising campaigns, and multimedia storytelling.
• Partners closely with philanthropy leadership, executive stakeholders, and cross‑functional teams to translate clinical excellence and community impact into powerful donor narratives.
• Mentors junior staff and upholds the highest editorial standards.

Senior Donor Communications Officer

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.
• Prepare and complete client paperwork and follow up tasks to support registered representative.
• Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.
• Organize client events and follow up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client’s Quarterly/Annual Reviews).
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

Manager

• Lead and oversee the retirement plan client relationship management service model, ensuring consistent execution of service standards and timely fulfillment of client and regulatory commitments.
• Coach, develop, and assess direct reports through regular 1:1s, training, observation, and performance feedback; support hiring, onboarding, and workforce planning to build a high-performing team.
• Monitor team workload and workflows; assign accounts and priorities, remove obstacles, and ensure service deliverables are completed on time (e.g., annual reviews, participant education, plan changes, notices, and required filings).
• Serve as the primary escalation point for complex or high-risk client issues, driving effective resolution, clear communication, and thorough documentation.
• Partner cross-functionally with Sales, Operations, TPA, Compliance, and other internal teams to deliver a coordinated, high-quality client experience for plan sponsors, advisors, and affiliated partners.
• Manage relationships with external vendors (e.g., recordkeepers, TPAs, investment providers, and other third parties) to coordinate service delivery, resolve issues, and meet client commitments and timelines.
• Review and approve client-facing communications prepared by the team (including plan sponsor, participant, and CPA communications), ensuring accuracy, professionalism, and compliance with regulatory and company standards.
• Track, analyze, and report key performance indicators such as service level attainment, retention, and client satisfaction; identify trends and implement continuous improvement initiatives.
• Lead and/or contribute to cross-functional initiatives, including process improvements, service model enhancements, conversions, new capabilities, and regulatory-driven projects, while balancing competing priorities and deadlines.
• Promote strong risk management and internal controls by ensuring adherence to policies, procedures, documentation standards, and appropriate handling of sensitive data.
• Stay current on industry trends, regulatory developments, and evolving technology; support team adoption of new systems, tools, and process changes.
• Maintain working knowledge of applicable retirement plan regulations and industry standards; ensure team compliance with established procedures and appropriate escalation of issues.
• Model and reinforce company values, policies, and procedures in all aspects of leadership and client service.
• Directly manage staff, including interviewing, hiring, training, performance management, coaching, scheduling/work assignment, and administering corrective action up to and including termination in accordance with company policy.

Manager, Retirement Plan Solutions

Financial Planning and Analysis

• Collecting and analyzing information regarding the customer risk tolerance, long- and short-term goals, income, assets, investments, and debts; determining which products best meet the customer needs and circumstances.
• Advising the customer regarding the advantages, risks, and disadvantages of different investment opportunities
• Developing internal referral resources to identify existing customers
• Understanding and complying with all aspects of Cetera policies and practices, including laws and regulations governing the duties and responsibilities of product sales
• Maintaining all necessary licenses and registrations as required
• Successfully completing all mandatory training in a timely manner
• Maintaining superior and courteous service to promote Cetera and expand customer relationships
• Exceeding customer expectations in terms of accuracy, efficiency, courtesy, and professionalism

Associate Financial Professional

Project Manager

• Cultivate strategic partnerships with community organizations
• Strategy Development for the Training Center
• Strategy Implementation
• Facilitate trainings of evidence-based interventions, including planning, identification of expert trainers, and management of training sessions
• Serve as a consultant to partner organizations on implementation of evidence-based programs, providing guidance on clinic management, flow, and financials
• Monitor programs for fidelity and outcomes
• Report on Training Center productivity to funders and stakeholders

Senior Project Manager – Youth Mental Health

Recruitment

• The Talent Acquisition Consultant – Intermediate serves as a strategic partner to the Nursing Recruitment Team, managing the full life cycle recruitment process for nursing departments.
• Conducting comprehensive intake conversations with hiring leaders, designing and posting positions, and executing advanced sourcing strategies to identify both active and passive talent.
• Managing the end-to-end process—from initial screening and interview coordination to candidate selection and pre-hire preparation—ensuring a seamless experience for every new hire through their first day of employment.
• Apply total rewards strategies to develop market-competitive compensation packages that align with candidate expertise and organizational expectations.
• Provide workforce planning analysis to ensure the right strategies are in place to secure top-tier talent.
• Lead special projects as requested, focusing on sophisticated sourcing techniques and project management to meet the evolving needs of the nursing team.
• Guide leaders in selecting the best talent while maintaining high standards for the candidate experience and offer process.

Intermediate Talent Acquisition Consultant – Nurse Recruitment

Supply Chain

• Provides enterprise leadership for strategy, governance, and execution of Supply Chain Purchasing
• Designs and implements standardized procurement processes, policies, and service levels
• Serves as executive owner of procurement systems, workflows, and data governance
• Oversees ERP/MMIS optimization, technology enablement, and data integrity
• Leads procurement performance management through KPIs, dashboards, SLAs, and reporting
• Partners with sourcing, contracting, finance, and operational leaders to enhance contract compliance
• Oversees purchasing for goods, services, and capital; resolves supplier, system, and fulfillment issues
• Drives continuous improvement, ensures PO compliance, and builds a high-performing procurement organization

Executive Director – Supply Chain Procurement

• Independently prepare and review new account paperwork.
• Create and organize client review materials and correspondence.
• Serve as a liaison with internal departments, custodians, CPAs, and clients.
• Manage client communication regarding account activity and deadlines.
• Process client requests including contributions, distributions, and transfers.
• Maintain accurate information and documentation within the CRM.
• Assist in training Level I associates.
• Recommend workflow and process improvements.
• Handle moderately complex client inquiries.
• Perform other duties as assigned.

Financial Support Associate II

Consultant

• Serve as the primary owner of the Advisor relationship
• Develop and execute proactive engagement plans
• Drive organic growth and advisor retention
• Collaborate closely with business development teams
• Proactively identify and create opportunities to connect Advisors with subject matter experts
• Ensure seamless support and resolution by partnering with the Service Escalation Specialist.

Wealth Management Consultant – Southeast

Community Manager

• Drive revenue growth and increase assets under management across the organization
• Collaborate with Marketing and Advisor Recruiting teams
• Provide strategic guidance support to multiple Regional Growth Teams
• Ensure measurable improvement in advisor experience, productivity, and satisfaction
• Drive productivity and growth at the national, regional and branch levels
• Create and execute a people strategy
• Ensure compliance with sales procedures and regulations
• Build and maintain strong relationships with internal stakeholders and strategic partners
• Own the real estate optimization strategy
• Lead organizational change initiatives
• Track and analyze key performance indicators (KPIs) to measure effectiveness of sales and coaching strategies

Community Leader

• Lead project management for multiple rounds of Amplify Regional Meetings annually, including planning, execution, follow‑up, materials development, registration sites, communications, on‑site RGT training and delivery.
• Collaborate with channel and community leadership to align engagement programming with annual strategy and business objectives.
• Manage advisor council meeting logistics, content coordination, and execution for both virtual and in‑person meetings.
• Own end‑to‑end survey administration for community and channel initiatives, including intake, design, deployment, analysis, and reporting of insights and action commitments.
• Partner with Regional Growth Teams on Voice of the Community (VoC) follow‑up efforts, including analysis of dissatisfaction drivers and development of improvement commitments.
• Maintain and report program metrics to evaluate effectiveness, identify trends, and inform ongoing iteration and improvement.
• Manage continuing education sponsorship renewals, auditing, reporting, and compliance tracking for applicable meetings and programs.
• Support webinar production, hosting, and reporting for community engagement initiatives.
• Provide general support for community engagement initiatives, including program design, marketing, and advisor communications.
• Regularly evaluate program spend against outcomes to ensure strong return on investment.
• Continuously improve processes, tools, and workflows related to engagement programming.
• Perform other duties as assigned in support of community and channel priorities.

Community Engagement Specialist

Administration

• Train New Hires on procedures and software as needed.
• Mentoring team members to promote career growth.
• Responsible for tracking the workflow for team members.
• First point of escalation for team members regarding compliance issues or complaints.
• Monthly One on One meetings with team members.
• Maintain a smaller caseload of assigned plans for administration and compliance work.

Client Services Representative

Intermediate IS Engineer – Cybersecurity

Senior Manager, Wealth Management – Practice Operations

Senior Donor Communications Officer

Client Services Representative

Manager, Retirement Plan Solutions

Associate Financial Professional

Senior Project Manager – Youth Mental Health

Intermediate Talent Acquisition Consultant – Nurse Recruitment

Executive Director – Supply Chain Procurement

Financial Support Associate II

Wealth Management Consultant – Southeast

Community Leader

Community Engagement Specialist

Team Leader – Retirement Plan Administration