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Operations

• Producing and Maintaining Advisory Accounts – supporting and resolving maintenance on Advisory Account work items related to Cetera Financial Group’s Advisory Programs.
• Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance.
• Partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements.
• Cross train team members with the foundation of the Specialty Operations role.
• Proactively work to identify and resolve potential problems with respect to operational issues.
• Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion.
• Handle complex cases that require detailed research as requested on customer accounts, respond on time.
• Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership.
• Provide clients and advisors with operational support around Financial Planning operations.
• Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve.
• Shared responsibility related to reviewing and completing compliance audit reviews of plans.
• Process daily work items while meeting process requirements, SLA’s and achieving quality metrics.
• Partner with other team members to ensure advisors experience consistent, high-quality customer service.

Senior Specialty Operations Professional

Director

• Collaboratively with the Data Repository leader (a peer), and business embedded traditional analytics teams: Define and execute the traditional analytics vision and roadmap to support strategic and operational priorities.
• Define and deploy an agile and consistent firmwide operating model for business intelligence, dashboarding, and self-service reporting that includes intake, development, deployment and usage monitoring.
• Mentor analytics talent; grow a robust, diverse team with clear development and succession plans.
• Engage senior leadership and board stakeholders; drive cultural change to embed insights in decision-making.
• Track KPIs: adoption rates, revenue uplift, cost savings, retention, and data quality improvements.
• Participate in M&A, regulatory forums, and other strategic initiatives.
• Serve as a trusted advisor to executives, translating complex insights into clear, actionable narratives.

Director, Business Intelligence

• Define and execute a forward-thinking MDM strategy that aligns with Cetera’s "Intelligence Engine" and broader digital transformation goals.
• Partner with authoritative data sources to identify domains and attributes that align with our enterprise architecture, positioning our MDM platform as the definitive System of Record (SOR).
• Design end-to-end MDM lifecycles—from onboarding and validation to stewardship and publishing—ensuring data is an asset, not a hurdle.
• Establish and enforce survivorship logic, hierarchy management, and data quality rules that maintain compliance while fostering innovation.
• Own the MDM technology stack, partnering with IT to select and optimize scalable tools that grow alongside our advisor network.
• Mentor a high-performing team of data stewards, fostering a culture of accountability and collaboration across the organization.

Director, Master Data Management

• Define and implement a comprehensive Data Quality strategy aligned with business objectives and data governance frameworks. Establish standards, policies, and procedures across all data domains.
• Establish methods to identify, measure, and remediate data quality issues for every attribute, collaborating with business and IT stakeholders.
• Perform data profiling and assessments to proactively detect issues such as duplicates, missing values, or inconsistencies. Oversee data quality scorecards to monitor Critical Data Elements (CDEs) across systems.
• Implement and manage tools to publish data quality rules, define “clean” data, track current status across Systems of Record, and document root causes.
• Collaboratively define and implement processes and APIs for seamless integration of data quality rules within applications.
• Develop a stewardship model with accountable Data Owners and Stewards. Manage metadata, cataloging, and data lineage to ensure transparency and traceability.
• Build and mentor a high-performing Data Quality team. Foster data literacy, nurture Data & Analytics talent, and cultivate a data-driven culture.
• Leverage advanced analytics and AI to drive data-driven insights. Develop data products and services to expand markets, monetize data, and support decision-making.
• Ensure regulatory compliance and implement governance frameworks for data and algorithms used in analytics, automated decision-making, and reporting.
• Collaborate with enterprise stakeholders—business, compliance, risk, and IT—to align on data needs, policies, standards, and issue resolution.
• Drive budget planning, resource allocation, and performance tracking for data quality initiatives, ensuring ROI and value realization.

Director, Data Quality

Marketing

• Support the Marketing Director in establishing and evaluating the advisor growth marketing strategy and plan, program execution, measuring performance and iterating programs, as necessary, to meet growth goals for both enterprise and Large Enterprise channel.
• Assist in managing GrowthLine program projects, as identified by Marketing Director, from end-to-end facilitation and consultative approach, working alongside key agency partners to execute.
• Communicate objectives and timelines to cross-functional teams, business stakeholders, etc., while providing instructions for promotion or use.
• Understand digital marketing best practices, utilize these in day-to-day program management and bring new solutions and ideas to the team.
• Lead consultation reviews of digital presence audits to provide guidance on recommended action items across SEO, website and social media as well as overall marketing strategy.
• Build creative briefs and articulate deliverables to ensure they deliver against defined marketing strategy and plans. Provide timely, thoughtful, and actionable feedback that inspires great work.
• Work hand in hand with marketing peers, your leader, and business stakeholders to ensure all projects are delivering on strategy and executed flawlessly.
• For various programs, work with marketing team and vendor partners to evolve program, development of advisor-facing collateral and support compliance approval process.
• Work closely with cross-functional teams, assigned business owners and other functions across the enterprise, as needed, or requested by Marketing Director.
• Manage and/or liaise with key agencies, as needed, or requested.
• Prepare and deliver presentations, trainings, and platform demos to various audiences, as needed.
• Independently prioritize and accomplish multiple tasks in accordance with business needs to ensure timely execution.
• Lead ad hoc projects and initiatives that bring about change or improve the business, as requested.
• Support and collaboration across marketing team to carry out corporate marketing strategy and plan, deliver on time and on budget.
• Rollout, transition, or migration to new tech solutions.
• Become a power user in Cetera tools and tech, including Growth360 platform, Salesforce, Marketing Central and others. Bring new tools and suggestions to improve efficiencies.
• Ensure accurate understanding of advisor and client needs. Seek feedback to identify improvement opportunities. Ensure follow-up to confirm problems are solved. Continually search for ways to improve customer service (including the removal of barriers and providing solutions).
• Provide ongoing and ad hoc reporting on program and campaign performance, as needed.
• Stay up to date on the latest best practices in direct and digital marketing capabilities, campaign management, consumer behavior, etc.

Senior Marketing Specialist

Sales

• Promote NFG Brokerage and cross sell products to existing and perspective agents and advisors
• Network with potential agents and advisors to build and strengthen relationships
• Educate agents and advisors on each type of insurance coverage and make recommendations based on their clients’ needs
• Evaluate current insurance policies and recommend additional coverage when needed

Annuity Sales Specialist

Compliance

• Review retail communication against applicable laws, firm policy, and regulations.
• Be able to explain the reasons for any needed changes to retail communication to the submitter in a concise and accurate manner.
• Ensure your reviews are meeting record retention requirements.
• Research policy questions in the provided firm manuals and additional resources
• Ensure compliance with firm policy by doing the following:
• Strive for consistency of your reviews on an ongoing basis
• Assist in maintaining internal compliance materials such as manuals and reference material
• Understand workflow processes for different vendors
• Assist other analysts and work as a member of team to complete assignments
• Complete assignments within the service level agreement timeframes
• Other duties as assigned.

Senior Compliance Analyst – Advertising Review

Account Manager

• Develop and implement regional sales strategies to meet and exceed sales goals.
• Support, guide, and collaborate with a regional sales team to drive performance and growth.
• Build and maintain strong relationships with key distribution partners, producers, and advisors.
• Analyze market trends to identify new business opportunities and areas for growth.
• Provide training, support, and guidance on Life, Annuity, LTC, and DI concepts and products to the sales team and partners.
• Collaborate with internal departments to ensure seamless product delivery and advisor/producer satisfaction.