Cnect

Client Services Representative

Cnect

full-time

Posted on:

Location Type: Hybrid

Location: Saint Cloud • Minnesota • United States

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Salary

💰 $22 - $25 per hour

About the role

  • Act as a liaison between the registered representatives and their clients while following FINRA guidelines and limitations due to licensing requirements.
  • Prepare and complete client paperwork and follow-up tasks to support registered representatives.
  • Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs.
  • Maintain an organized filing system following compliance guidelines along with a process for registered representatives to support clients' and prospects current and future needs.
  • Leverage e-sign whenever possible.
  • Utilize the Annuity Search Tool, DP Maintenance, and Items for Attention to insure deepening the book of business based on client needs, opportunities, and a clean paperwork flow.
  • Maintain compliance guidelines, and client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.
  • Processing client distributions – both qualified and non-qualified.
  • Distributing mail and faxes.
  • Provide backup and support to other assistants as needed.

Requirements

  • High School diploma or equivalent
  • Strong verbal communication skills with a client service focus
  • Strong organizational skills
  • Ability to meet deadlines
  • Proficient with technology with the ability to learn (Microsoft Office including Word, Excel and PowerPoint).
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client paperwork preparationclient distribution processingcompliance maintenancee-sign utilizationAnnuity Search ToolDP MaintenanceAdviceWorksSmartWorksRedtail
Soft Skills
verbal communicationclient service focusorganizational skillsdeadline management
Certifications
High School diploma