Senior Consultant, Process Safety Management
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Senior Business Effectiveness Consultant – OCM
CNA Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $141,000 per year
Job Level
Senior
About the role
- Implements change management projects including stakeholder management, leadership alignment, organizational development, and culture
- Partners across the enterprise to design and deliver cross-functional change management solutions to improve business results
- Owns and leads large-scale, complex change initiatives impacting multiple Operations and Underwriting teams and/or other business areas
- Triage new communication and training requests to determine if training, communication or change management intervention is required
- Utilizing the approved methodology, assesses stakeholders, impact, change drivers and barriers to change to determine risk and risk mitigation processes
- Identifies and mitigates integration risks and issues
- Under minimal or no technical direction, drafts business communications on behalf of Operations Senior Leaders targeted at internal audiences and executive stakeholders
- Drafts, edits and ensures accurate distribution of brand-compliant announcements across functions
- Demonstrates consistent use of brand templates, alignment to corporate guidelines and communication protocols and rules of engagement
- Collaborates with all levels of Operations Leaders, HR Business Partners, Corporate Communications and UWS/Field Operations Leaders to facilitate process for leaders to model and implement changes needed to support adoption or improve functional performance
- Designs and formalizes process and governance for Operations Service Delivery and Underwriting Change Management
- Measures change process and effectiveness of communication based on stakeholder feedback and surveys
- Analyzes data and trends to determine business readiness and if solution had desired impact
- Identify opportunities for improvement, communicate results to stakeholders and act on lessons learned
Requirements
- Bachelor’s Degree in English, Journalism, Communications, Change Management, or related discipline; or equivalent work experience
- Master’s degree preferred
- Typically, 5 – 8 years communications and change management experience
- Prosci Certification preferred
- Previous insurance industry experience required
- Advanced expertise in change management and communication theories, principles, and best practices
- Experience successfully designing and leading change management activities
- Expert business acumen with ability to effectively develop and implement strategies that support business objectives for Underwriting and Operations
- Excellent writing and editing skills and ability to translate technical and/or complicated information into clear, concise messages that are appropriate for the targeted audience
- Solid project management, organization, and planning skills with the ability to manage multiple projects effectively in a fast-paced environment
- Strong interpersonal, communication and presentation skills
- Ability to effectively interact with all levels of CNA’s internal and external business partners
- Highly collaborative and comfortable navigating organizational dynamics
- Ability to exercise independent judgment and make critical business decisions effectively within scope of authority
- Solid knowledge of Microsoft Office applications especially Word, PowerPoint and Excel.
Benefits
- Comprehensive and competitive benefits package to help employees achieve their physical, financial, emotional and social wellbeing goals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change managementstakeholder managementorganizational developmentcommunication theoriesproject managementdata analysisrisk mitigationbusiness communicationtraining designprocess governance
Soft skills
leadershipinterpersonal skillscommunication skillspresentation skillscollaborationorganizational skillsindependent judgmentcritical decision makingadaptabilityproblem solving
Certifications
Bachelor's DegreeMaster's DegreeProsci Certification
