Digital Collaboration Services Consultant
CNA Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • Texas • United States
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Salary
💰 $72,000 - $141,000 per year
About the role
- Own the product vision and roadmap for digital collaboration services
- Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, OneDrive, Power Platform, Power BI, and Copilot—ensuring solutions are secure, scalable, and operationally ready
- Provide platform leadership for legacy services (e.g., Lotus Notes, ShareFile): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration where appropriate
- Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement
- Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations
- Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self-service, knowledge management)
- Lead technical escalations: guide troubleshooting, root-cause analysis, and prevention of recurring incidents across both modern and legacy platforms
- Partner cross-functionally with Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices
- Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes
Requirements
- Bachelor’s degree in Computer Science / IT (or equivalent experience)
- 7+ years in enterprise collaboration/digital workplace platforms, including vendor/MSP ecosystems and modernization initiatives
- Experience in a business-facing IT role or similar experience providing customer service for an IT service
- Experience with agile delivery (refinement, planning, reviews) and outcome measurement (KPIs/OKRs, adoption analytics)
- Strong vendor management experience, including SLA/OLA performance management and continuous service improvement
- Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 11, Office 365, Teams, Exchange, SharePoint, OneDrive
- Deep expertise in Microsoft 365 collaboration (Teams, SharePoint Online, OneDrive) and strong working knowledge of Power Platform, Power BI, and Microsoft Copilot (or demonstrated ability to ramp quickly)
- Proven ability to influence engineering outcomes in a vendor/MSP model—setting direction, reviewing designs, and ensuring delivery quality and operational readiness
- Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or ShareFile, including lifecycle management and modernization planning
- Strong stakeholder leadership and communication skills—able to translate technical capabilities into business outcomes and adoption plans
- High learning agility and curiosity for emerging Microsoft capabilities, with a pragmatic approach to governance, risk, and security
Benefits
- Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft 365TeamsSharePoint OnlineOneDrivePower PlatformPower BIWindows 11agile deliveryvendor managementlifecycle management
Soft Skills
stakeholder leadershipcommunication skillsinfluencechange enablementcuriositylearning agilitytroubleshootingroot-cause analysiscontinuous improvementcustomer service
Certifications
Bachelor’s degree in Computer ScienceIT equivalent experience