General Liability & Commercial Auto Claims Manager
CNA Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Colorado • Illinois • United States
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Salary
💰 $72,000 - $141,000 per year
About the role
- Under general direction manages a team of claims professionals for a specific line of business
- Oversees all claim resolution activities of the team to ensure accurate and timely disposition of claims
- Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded
- Ensures established claim handling protocols are followed by maintaining appropriate file engagement
- Recognizes trends and implements improvement opportunities by monitoring team performance, reviewing data analytics
- Contributes to achievement of department budget and effectively manages expenses associated with claims resolution
- Builds and maintains collaborative relationships with internal and external work partners
- Communicates and shares pertinent and timely information to employees
- Maintains compliance with state/local regulatory requirements by following company guidelines
- May participate in or lead project teams.
Requirements
- Bachelor's degree or equivalent experience
- Typically a minimum of seven years of related work experience
- Previous management experience is preferred
- Knowledge of the insurance industry and general knowledge of the organization's products, policies and procedures
- Ability to effectively identify, lead, coach, engage, develop and retain talented claim professionals
- Strong claims resolution skills and knowledge of insurance and claims principles, practices and procedures for area of responsibility
- Strong analytical and problem solving skills, with the ability to prioritize and effectively manage multiple priorities
- Ability to effectively collaborate with internal and external business partners
- Knowledge of Microsoft Office Suite and other business-related software.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims resolutiondata analyticsinsurance principlesclaims practicesclaims proceduresbudget managementproblem solvinganalytical skillsproject management
Soft Skills
team managementcustomer satisfactioncollaborationcommunicationcoachingengagementdevelopmentrelationship buildingprioritization
Certifications
Bachelor's degree