HR Generalist
CNA Insurance
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Massachusetts • United States
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About the role
- Client-Facing HR Support: Will be a key point of contact for client company, addressing HR inquiries and ensuring consistent service delivery.
- Manage employee relations issues, responding to inquiries about challenging employees, employee disciplinary procedures including warnings, terminations and more complex matters.
- Serve as a lead investigator for a client for issues in the areas of retaliation, discrimination and harassment.
- Provide support during client meetings, ensuring that HR services are aligned with client needs and expectations.
- Compliance and Best Practices: Stay up-to-date with federal, state, and local employment laws and regulations, ensuring that client practices comply with legal requirements.
- Participate in the review and update of HR policies and procedures, including handbooks, recommending improvements based on best practices.
- General Support: Provide general administrative support to the HR team, including scheduling meetings, preparing reports, and organizing HR-related events for client.
- Perform other duties as assigned by the Manager or Director of HR Services.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- 3 - 5 years of experience in human resources or a related field.
- Experience conducting employee investigations.
- Ability to investigate, and conduct confidential interviews of complaints, putting together feedback reports and recommendations in a timely manner.
- Excellent verbal and written communication skills, with the ability to manage client relationships effectively.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Strong organizational skills and attention to detail.
- Ability to manage time effectively, meet deadlines, and ask for support when handling complex projects.
- Understanding multi-state employment-related laws and regulations.
- Proficiency with Microsoft Office Suite or related software.
- Proficiency with technology and the ability to quickly learn other technology as needed.
- Ability to maintain confidentiality and handle sensitive information with integrity.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee investigationsconfidential interviewsfeedback reportsHR policiesemployment lawscomplianceadministrative supportreport preparationconflict resolutiontime management
Soft Skills
verbal communicationwritten communicationclient relationship managementinterpersonal skillsnegotiation skillsorganizational skillsattention to detailintegrityconfidentialityproblem-solving