Complex Claims Consulting Director
CNA Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $149,000 - $211,500 per year
Job Level
About the role
- Manages an inventory of the most complex commercial claims
- Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
- Verifies coverage, sets and manages timely and adequate reserves
- Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
- Drives the resolution of claims by collaborating with internal and external business partners
- Establishes and manages significant claim budgets
- Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
- Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others
- Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
- Mentors, guides, develops and delivers training to less experienced Claim Professionals
Requirements
- Bachelor's degree with Master's preferred in a related discipline or equivalent
- Typically a minimum ten years of relevant experience
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Advanced negotiation experience
- Professional designations are highly encouraged (e.g. CPCU)
Benefits
- Comprehensive and competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementinvestigationnegotiationbudget managementsubrogationfraud detectioncoverage verificationreserve managementcustomer service improvementtraining delivery
Soft Skills
leadershipcollaborationmentoringcommunicationproblem-solvinganalytical thinkingpresentation skillscustomer focusadaptabilityteam development
Certifications
Insurance Adjuster LicenseCPCU