CMSPI

Principal Consultant

CMSPI

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Lead

About the role

  • Serve as the senior relationship lead for a portfolio of priority clients, cultivating trusted advisor status and setting the long-term partnership agenda.
  • Guide delivery across all engagements within your accounts, ensuring methodologies, communication, risk management, scope control, and outputs meet consulting standards.
  • Maintain clarity for all stakeholders and reinforce predictable delivery.
  • Lead commercial strategy for your accounts, from early discovery through solution shaping, proposal development, negotiation, and close.
  • Bring forward insight-driven recommendations that strengthen CMSPI’s relevance.
  • Identify whitespace and frame opportunities that align to client priorities, positioning CMSPI’s capabilities to advance outcomes and broaden account reach.
  • Develop multi-year account plans integrating delivery performance, commercial goals, relationship development, and pipeline strategy.
  • Monitor progress and adjust as needed.
  • Mentor and develop team members by strengthening client-facing capabilities, providing structured feedback, and modeling high standards in delivery and commercial leadership.
  • Partner with analytics, product, delivery operations, and commercial teams to ensure seamless execution and a unified client experience. Reduce handoffs and reinforce integrated ways of working.
  • Maintain visibility into financial health across accounts, including revenue, margin, pipeline strength, and delivery performance. Use insights to guide prioritization and decision-making.
  • Participate in ongoing professional development and contribute to capability building across the broader team.

Requirements

  • Experience in consulting, account leadership, or a senior client-facing role with responsibility for both commercial and delivery outcomes.
  • Demonstrated experience in leading cross-functional teams or groups to deliver projects successfully, ensuring alignment of objectives and effective collaboration throughout the project lifecycle.
  • Proven ability to build and sustain senior-level client relationships grounded in insight, trust, and consistent value delivery.
  • Strong commercial instincts with demonstrated success shaping opportunities, structuring solutions, and leading negotiations.
  • Experience guiding cross-functional delivery teams and ensuring alignment across stakeholders.
  • Strategic mindset with the ability to translate client challenges into structured, actionable opportunities.
  • Excellent communication skills and comfort engaging with executive stakeholders.
  • Ability to work effectively in a dynamic, evolving environment with multiple priorities.
  • Willingness to travel regularly for client engagements and internal collaboration.
  • Familiarity with CRM and analytics tools is beneficial.
Benefits
  • Comprehensive, payments industry training by in-house and industry expert
  • Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
  • 100% healthcare coverage for employees and low-cost dental and vision options
  • Health Savings Account, Flexible Savings Account, and Commuter Benefit options
  • 401(k) retirement plan with company match up to 5% after 90 days of employment
  • Annual company bonus plan based on company & individual performance
  • Quarterly values award for all employees – with a financial prize
  • Regular companywide socials and team building events
  • 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account leadershipcommercial strategyproject deliverynegotiationrisk managementscope controlpipeline strategyfinancial health monitoringinsight-driven recommendationscross-functional team leadership
Soft Skills
relationship developmentcommunicationstrategic mindsetmentoringcollaborationtrust buildingadaptabilityclient engagementfeedback provisionproblem-solving