CMSL - Consórcio Mineira da Sorte Loteria

Customer Success Analyst

CMSL - Consórcio Mineira da Sorte Loteria

full-time

Posted on:

Location Type: Hybrid

Location: Nova Lima • Brazil

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About the role

  • Monitor performance indicators for the Customer Success team
  • Analyze data and identify patterns, bottlenecks, and opportunities for improvement
  • Support the development and implementation of customer retention/loyalty plans
  • Map and support relationships with newly acquired (won) customers
  • Monitor campaign execution
  • Identify upsell and cross-sell opportunities
  • Participate in structuring customer journeys and service/support workflows
  • Support the training and development of the Customer Success team

Requirements

  • Responsible for managing performance indicators
  • Analyze data and identify patterns
  • Support the development and implementation of customer retention/loyalty plans
  • Map and support relationships with newly acquired (won) customers
  • Monitor campaign execution
  • Identify upsell and cross-sell opportunities
  • Participate in structuring customer journeys and service/support workflows
  • Support the training and capacity building of the Customer Success team
Benefits
  • Health insurance
  • Dental insurance
  • Breakfast provided
  • Life insurance
  • Meal allowance
  • Fuel voucher
  • Transportation voucher
  • Birthday day off
  • TotalPass
  • Language courses
  • Meal allowance
  • Fuel assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisperformance indicatorscustomer retention planscustomer loyalty planscampaign executionupsell opportunitiescross-sell opportunitiescustomer journey mappingservice workflowstraining and development
Soft skills
relationship managementproblem-solvingcommunicationteam supportcapacity building