cmlabs

Customer Success Manager

• Coordinate and prepare the installation and commissioning of simulators
• Travel to client sites for simulator installation and customer training
• Diagnose and troubleshoot anomalies related to software, mechanical, and electrical components
• Provide technical support for simulators and simulation software to customers
• Participate in large-scale deployments at customer facilities
• Collaborate with customer support teams to investigate and resolve issues
• Deliver after-sales service, including installation, configuration, and training support
• Maintain a professional company image and ensure high levels of customer satisfaction

Customer Success Specialist