CMHA BC

Administrative Coordinator

CMHA BC

part-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$25 - CA$26 per hour

About the role

  • Maintain referral database and scheduling process
  • Coordinate assignment and scheduling for IRAS rights advice meetings
  • Maintain other tracking documents and registers for managing availability and facility in-person visits
  • Troubleshoot technical issues with virtual meetings or appointment confirmations as needed
  • Liaise with suppliers to solve any problems with automated systems
  • Answer general inquiries by telephone and email
  • Provide phone and email-based scheduling support to service users and staff
  • Document public information requests, including time spent in the database
  • Comply with IRAS procedures for requesting and scheduling meeting support
  • Escalate more than basic questions or problems to supervisor
  • Identify opportunities for ongoing quality improvement

Requirements

  • Relevant post-secondary certification in Office Administration
  • Demonstrated experience managing appointments and scheduling for a large or complex service
  • Customer service experience, preferably in a healthcare setting
  • Demonstrated experience providing client/customer support in a virtual environment
  • Personal experience with mental health issues, services, or involuntary treatment is an asset
  • Demonstrated experience communicating in a welcoming, trauma-informed and culturally safe way
  • Experience working with others using collaboration and relationship-based approaches
  • Successful completion of background screening checks including a criminal record check and education verification
Benefits
  • Flexible working arrangement
  • Occasional Saturday coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementschedulingappointment managementtroubleshootingdocumentationquality improvement
Soft Skills
customer servicecommunicationcollaborationrelationship buildingtrauma-informed carecultural safety
Certifications
Office Administration certification