CMC

Customer Service Representative

CMC

full-time

Posted on:

Location Type: Office

Location: Texas City • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the first point of contact for customer inquiries via phone, email and in person communication.
  • Process order accurately and efficiently through CMC’s computer systems.
  • Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.
  • Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.
  • Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.
  • Assist with handling cash transaction and reconciling daily reports as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.
  • Operate a forklift to move material and supplies as required
  • Perform other administrative and support duties as needed.

Requirements

  • 1-3 years of experience in customer facing role, preferably in construction or industrial services.
  • Excellent verbal and written communication skills
  • Strong problem- solving and decision making abilities.
  • Proficiency with Microsoft Word, Excel, Outlook, and other business applications.
  • Forklift experience preferred
  • Ability to multi-task and remain organized in a fast-paced environment.
  • Team-oriented with a positive and professional demeanor.
Benefits
  • Day 1 Benefits Coverage with low cost Medical, Vision, Dental
  • Day 1 Paid-time Off and Vacation
  • 4.5% Company Match 401(k) plan
  • $500 Annual Company-paid Lifestyle Benefit
  • Competitive Compensation and Bonuses
  • Company-paid Life and Disability Insurance
  • Employee Stock Purchase Plan
  • Training and Advancement Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingproduct knowledgecash handlingrecord keepingforklift operation
Soft Skills
communication skillsproblem-solvingdecision makingmulti-taskingorganizational skillsteam-orientedprofessional demeanor