Recruitment

• Manage the full-cycle recruiting process for positions under the corporate recruiting responsibility area including exempt level field based positions with little to no guidance ensuring a smooth experience for the hiring team and candidates
• Develop and maintain strong relationships with business leaders, hiring managers, and HR Partners and partner with them to gain full understanding and each position and set expectations for the recruitment process
• Effectively communicate to all involved parties including business leaders, hiring managers, HR Partners, agencies, and candidates including managing candidate expectations and ensure feedback is provided timely
• Develop and maintain relationships with candidates to build applicant pool and seek referrals from other candidates
• Proactively source candidates online when needed using partners such as Indeed, LinkedIn, and Google
• Manage SuccessFactors ATS including requisitions, postings, and candidates
• Partner with hiring team to build job profiles and other marketing materials that support recruitment activities as needed
• Assist in metrics reporting to analyze various pieces of the recruitment process
• Manage corporate recruiting internship program and assist in managing social media initiatives
• Collaborate with other Talent Acquisition team members on TA initiatives and bring ideas in a compelling manner that gains commitment from others

Talent Acquisition Specialist

Manager

• Provide overall leadership and direction for the domestic IT Service Delivery organization, ensuring consistent support across all CMC operating locations
• Define and execute the Service Delivery strategy in alignment with CMC IT, ITSM, and Digital Operations Center objectives
• Establish clear service expectations, standards, and operating models that support both day-to-day operations and long-term business growth
• Ensure service delivery evolves from reactive support toward proactive, standardized, and continuously improving operations
• Lead, mentor, coach, and develop regional Service Delivery leaders and site-based support teams
• Build a strong leadership pipeline by setting expectations for accountability, professionalism, and customer focus
• Ensure teams have the skills, training, and tools required to support complex manufacturing, corporate, and commercial environments
• Promote a culture of ownership, collaboration, and continuous improvement across all Service Delivery teams
• Act as a primary point of engagement between IT Service Delivery and CMC business leaders at mills, plants, corporate, sales, and recycling operations
• Establish and maintain strong, trust-based relationships with business stakeholders to understand needs, priorities, and service expectations
• Ensure clear, consistent, and transparent communication regarding service performance, risks, planned changes, and improvement initiatives
• Translate business feedback into actionable service delivery improvements and measurable outcomes
• Ensure Service Delivery operations align with CMC ITSM standards for Incident, Request, Problem, and Knowledge Management
• Partner closely with IT Operations, ITSM, and DOC leadership to ensure effective escalation paths, major incident coordination, and operational transparency
• Drive consistency in ticket quality, documentation, and data accuracy to enable effective reporting, trend analysis, and decision-making
• Plan, coordinate, and manage all End-of-Standard-Life (EOSL) hardware refresh initiatives across domestic locations
• Lead and execute field-based deployments, upgrades, recoveries, and technology refresh projects requiring hands-on, onsite support
• Coordinate Service Delivery resources in support of projects owned by other IT teams or business initiatives requiring in-field execution
• Ensure projects are delivered on time, within scope, and with minimal operational disruption
• Maintain decision authority over day-to-day Service Delivery operations, resource allocation, field prioritization, and execution of approved budgets
• Make operational decisions required to restore service, mitigate risk, and meet business commitments
• Serve as the primary escalation point for regional leaders and site teams for unresolved service, staffing, or delivery issues
• Escalate matters involving material business impact, significant financial risk, policy exceptions, or enterprise-wide implications to IT Operations leadership
• Identify and lead service delivery process improvements that enhance reliability, efficiency, and customer experience
• Leverage operational data, incident trends, and business feedback to reduce repeat issues and improve first-time resolution
• Champion standardization and simplification across sites while accommodating unique operational requirements
• Support automation, tooling improvements, and ServiceNow-enabled workflows in partnership with ITSM and DOC teams
• Own and manage the Service Delivery operating budget, ensuring fiscal discipline and alignment with IT financial plans
• Forecast resource needs, justify investments, and identify cost optimization opportunities without compromising service quality
• Ensure vendor and contract spend associated with Service Delivery is managed effectively and delivers measurable value
• Define and monitor key service delivery metrics, including service quality, responsiveness, customer satisfaction, and operational efficiency
• Provide regular performance reporting and executive-level insights to IT and business leadership
• Hold regional leaders accountable for results while enabling them with the data and authority needed to succeed

Senior Manager, Service Delivery

Account Manager

• Coordinate sales activities with commercial staff and management
• Collaborate with directors / VPs of allied business units to ensure goals and objectives are aligned company wide
• Develop and execute an annual business plan for the promotion and sale of Tensar Solutions
• Collaborate with business leaders and commercial teams to effectively market new and existing products.
• Develop value propositions, messaging, and go-to-market strategies
• Develop annual goals and strategic initiatives that are measurable and accountable
• Work with technology to commercialize research to support and enhance the value proposition of Tensar solutions, including preparation of sales materials
• Identify market needs and customer problems that may translate into new technologies, features or services for CMC
• Maintain up-to-date knowledge of market trends and pricing to ensure quotes are competitive and reflective of current market conditions
• Identify and prioritize organic and inorganic business opportunities to fill gaps , enter new markets/products and/or complement existing offerings based the company’s strategic goals, competitive position, and internal capabilities
• Develop strategic insights that unlock potential value; translate insights to inform buy/build/partner and market-entry/ expansion decisions
• Develop technical and sales strategies (design & pricing) for success on critical projects.

Talent Acquisition Specialist

Senior Manager, Service Delivery

Strategic Account Manager – Oil, Gas, Petrochemical