Customer Service Representative
CMC
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Telephone and face to face contact with customers providing recommendations, price/job quoting, and entering sales orders
- Assist with maintaining showroom display of products while keeping track of inventory and replenishing stock as needed
- Track open sales orders and process tickets to the CMC billing department while maintaining cash drawer and processing cash reports
- Attend sales meetings, training and activities; to include performing additional duties as needed
- Prepare sales orders, detailed quotes, and assist with weekly sales reports while maintaining an expense account/cash drawer
- Effectively communicate detailed information on products and services provided to both established and potential customers
- Provide detailed product quotes for construction projects
- Understands the scope of work and accurately communicates the information to sales
Requirements
- Minimum 3 years sales experience preferred with knowledge of construction related products a plus
- Proficient level of computer skills; MS Word, Excel, Outlook and Internet Explorer/Chrome
- Decision making abilities with excellent customer service in verbal and written communication
- Able to multi-task in a fast-paced team environment with shifting priorities while staying organized and detailed oriented
- Bilingual verbal and written communication in English-Spanish preferred
- 1 or more years of sales experience required; with previous knowledge in Construction industry a plus
Benefits
- Day 1 Benefits Coverage with low cost Medical, Vision, Dental
- Day 1 Paid-time Off and Vacation
- 4.5% Company Match 401(k) plan
- $500 Annual Company-paid Lifestyle Benefit
- Competitive Compensation and Bonuses
- Company-paid Life and Disability Insurance
- Employee Stock Purchase Plan
- Training and Advancement Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceprice quotinginventory managementcash handlingsales order processingcustomer serviceproduct knowledgeconstruction products
Soft skills
decision makingverbal communicationwritten communicationmulti-taskingorganizational skillsdetail-orientedteamworkcustomer recommendations