CMA CGM

Customer Support

• Good control the delivery from supplier
• Good coordination with warehouse and CEVA other departments
• Correct information input into system and data maintenance
• Daily data input and WMS data maintenance
• Prepare daily and monthly report to client
• Closely work with operation department
• Answer customer's inquiries
• Provide professional service to client
• Handle the complaint from client
• Control the cost
• Get the order list from client and prepare order picking and packing document to operation department accordingly
• Daily work output report to client
• Create job file in finance system

Senior Customer Service Associate, Warehouse

Procurement

• Procurement administration in terms of supplier registration
• Support, organize & record Monthly Business Reviews (MBR)
• Ensure proper filing and maintenance of vendor rates
• Draft local agreements with suppliers
• Support and coordinate with procurement team on administration duties
• Ensure all SOPs, forms, and documents from vendors are in place
• Organize travel plans and reports including tickets and hotel updates

Procurement Administrator

Operations

• Leiden van de dagelijkse operatie, verantwoordelijk voor het realiseren van de kpi’s zoals, on-time delivery, efficiency en kwaliteit.
• Implementeren van procesverbeteringen en nieuwe logistieke concepten;
• Aansturen, coachen, ontwikkelen en beoordelen van medewerkers;
• Toezien op de naleving van het QHSE beleid en regels en richtlijnen;
• Optimaliseren van de efficiency van mensen, middelen en machines;
• Samenwerken met onze partner en diverse interne stakeholders.

Operations Manager

Sales Development Rep

• Evaluate the market regarding potential business opportunities
• Manage customer portfolio - develop existing customers and acquire new ones
• Demonstrate systematic approach regarding visits, phone calls and negotiations with clients, prepare presentations and quotations, price requests as well as RFQ handling
• Prepare and negotiate contracts
• Maintain a strong understanding of the competitive landscape and customer needs
• Demonstrate consultative sales approach / cross selling, offering complete CEVA suite of products and services and involving additional sales resources (if needed)

Sales Development Senior Specialist

Business Operations

• Oversees organization's processes, quality and continuous improvements topics
• Responsible for continuous improvement aspects and identification of deviations
• Initiates programs to develop lean operations skills
• Supports and ensures updates of operational documents
• Escalation point for quality and management system topics

Business Process Excellence Manager

Account Manager

• Develop and maintain relationships with key accounts
• Ensure customer satisfaction and drive client growth

Key Account Management Specialist

• Oversee transportation and customs processes
• Provide excellent customer service to internal and external customers
• Conduct meetings with staff to assess overall status and discuss improvements
• Review and monitor shipment documentation for accuracy
• Compute duties, tariffs, and weight of merchandise exported/imported
• Communicate with customs officials to obtain release of incoming freight
• Identify areas of concern in clients’ import and export processes
• Maintain flexible work schedule including after hours on call rotation

Operations Supervisor I

• Supervises and coordinates customs clearance activities in accordance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products for the Air Export division
• Oversees daily operations of the department to ensure profitability and compliance with company policies, ISO Guidelines, and applicable regulatory requirements
• Review and reconcile all management and financial reports for department
• Review profitability and growth of department regularly with operations
• Work with operations to establish business plan and goals for department
• Develop and maintain excellent service to internal and external customers at all times
• Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs
• Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations
• Oversee the preparation and communication with customs officials for release of incoming freight

Air Export Operations Supervisor

Engineer

• Assist in driving critical continuous improvement initiatives within the associated warehouse/facility
• Help the site to meet and exceed expected standards regarding CEVA’s continuous improvement programs
• Conduct site-level training for CEVA Way
• Facilitate and lead continuous improvement projects within the facility
• Update site cost-model for any process changes

Senior Logistics Engineer

Supply Chain

• Develop critical relationships with internal or external customers
• Assist with account management, maintaining customer profiles, details and service needs
• Address complex or escalated customer questions regarding shipments, billing, and services
• Manage document accuracy; requires knowledge of customers, carriers, and procedures
• Oversee services that require special handling
• Track orders and shipments, assist with tracing
• Process operational data, identify and resolve concerns
• Utilize databases, logs, and other sources to locate and verify information
• Run, analyze and summarize operational reports; present information to co-workers or supervisors
• Interface with airlines, shipping, truck and related carriers to understand requirements
• Ensure compliance with company policies and maintain a safe work environment
• Create and process invoices, review for accuracy, assist customers as needed

Supply Chain Operations Specialist III

Account Executive

• Establish relationships with new customers and secure contracts with new customers
• Drive the entire sales cycle from initial customer engagement to close sales
• Build and maintain a healthy sales pipeline to meet or exceed sales targets
• Prospects for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Provide forecasts on the best case and sales volumes over relevant time periods
• Give sales presentations, submit opportunities, and submit activity and results reports to leadership
• Develop and maintain functional knowledge of the products, services and operations offered by the company
• Interact regularly with station and operations managers and develop close and cooperative working relationships with operational staff to ensure customers’ needs are met
• Schedule and conduct a pre-determined number of face-to-face sales visits as directed by the sales or station management
• Input sales call information into the sales data system or other designated sales call software provided by the company and/or provide sales reports as directed by sales or station management
• Maintain a pre-determined number of target accounts and demonstrate active attention to those accounts and progress toward closing
• Meet or exceed sales threshold/quota as defined by the company
• Work cooperatively with other sales and operational staff to support a team-selling environment

Field Sales Executive II

• Oversee transportation and customs processes
• Provide excellent customer service to internal and external customers
• Address employee performance problems
• Review shipment documentation for accuracy
• Communicate with customs officials for release of incoming freight
• Establish policies and procedures for customs clearance operations
• Identify areas of concern in import and export processes

• Oversee transportation and customs processes
• Provide customer service for shipment, receipt, and documentation
• Develop and provide excellent customer service to internal and external customers
• Assist in the retention and training efforts of staff and customers
• Conduct meetings with staff to assess group’s overall status
• Review and monitor shipment documentation for accuracy

Operations Supervisor – Weekend Shift

Customer Success Manager

• Manage complete daily, weekly, and monthly reporting requirements for performance, compliance and invoicing
• Perform a variety of calculations, analyses and audits of financial and operational results
• Analyze operational or transportation details to identify potential areas for improvement, savings or efficiency
• Oversee data integrity - review, classify, audit and record information within the appropriate systems or files
• Ensure processes and operations comply with applicable laws, rules and regulations
• Develop metrics and goals for programs, present information to customers or leaders
• Review operational claims, failures or damages, perform root cause and other reviews
• Assist with reviewing and responding to customer requests

Senior Customer Service Associate, Warehouse

Procurement Administrator

Operations Manager

Sales Development Senior Specialist

Business Process Excellence Manager

Key Account Management Specialist

Operations Supervisor I

Air Export Operations Supervisor

Senior Logistics Engineer

Supply Chain Operations Specialist III

Field Sales Executive II

Operations Supervisor I

Operations Supervisor – Weekend Shift

Customer Success Specialist

Field Sales Executive II