CMA CGM

Sales Support Coordinator

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Montreal • Canada

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About the role

  • Prepare and provide pricing proposals to customers managed by the Outside/Specialised Sales.
  • Engage with customers and pricing teams to ensure clear communication and follow up as needed.
  • Provide support on commercial matters to the sales department and coordinate sales-related information to facilitate smooth operations and invoicing.
  • Follow up on quotations sent, expiring, not booked, or lost, and take appropriate action.
  • Support & guide Customers to effectively use of MyPrices, CMA CGM’s digital tool for quotations.
  • Maintain quotes and business support to the Customer portfolios mapped to the Outside/Specalized Sales and to new customers via the Sales mailbox.
  • Make proactive telephone sales calls to follow up with customers on quotations sent to Customers without bookings.
  • Update CRM with all required information and relevant details with follow-up feedback for Customers.
  • Coordinate closely with Trade / Pricers to ensure consistent business support to Customers as required commercially.
  • Promote CMA CGM Group Services including Non-Maritime Products.
  • Contribute to dispute resolution and liaise with Pricers & Customer Care on freight and DDSM claims.
  • Propose volume potential & new opportunities to the Outside Sales & Specialised Sales team as necessary.
  • Collect market information on the competition’s activities regarding rates, new & existing services.

Requirements

  • 2 years of experience in the shipping industry
  • Excellent Communication and interpersonal skills
  • Attention to detail, well versed in ALL Microsoft Windows based programs
  • Strong team player with ability to work independently
  • Ability to multi task time and prioritize time sensitive issues
  • Bilingual, French and English
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pricing proposalsquotationsCRMmarket information collection
Soft Skills
communication skillsinterpersonal skillsattention to detailteam playerindependent workmulti-taskingtime managementbilingual