CMA CGM

Support Analyst

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Ciudad de Mexico • Mexico

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Tech Stack

CassandraGrafanaITSMJavaKubernetesPostgresPython

About the role

  • Contribute to delivering IT application and infrastructure support
  • Engage in developing, configuring, and maintaining IT solutions
  • Analyze and map business processes to align IT solution development
  • Leverage standard IT methodologies to support project scoping
  • Apply structured analytical approaches to identify root causes
  • Manage production incidents in accordance with established standards
  • Provide day-to-day operational support for designated applications
  • Support installation, tuning, and modification of IT applications
  • Ensure compliance with regulatory and corporate governance standards
  • Collaborate with CEVA business units, IT teams, and vendor partners
  • Engage in continuous learning to deepen understanding of complex systems
  • Contribute to the tuning, monitoring, and comprehensive testing of applications

Requirements

  • Bachelor’s degree or equivalent qualification
  • Relevant experience in IT management, supply chain management, or related logistics sectors
  • ITIL Foundation certification demonstrating understanding of IT service management best practices
  • Up to 5 years of relevant technical or support experience
  • Background in service implementation, project delivery, or direct IT support roles
  • Working knowledge of programming languages including Java, JSP, and Python
  • Experience using Kibana and OpenSearch
  • Familiarity with Cassandra and Elassandra databases
  • Knowledge of Postgres database management and operations
  • Experience with Grafana dashboards for monitoring system performance
  • Basic understanding of Kubernetes architecture
  • Familiarity with SharePoint and IT service management software
Benefits
  • Professional development opportunities
  • Continuous support for critical applications
  • Shift rotations for global support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaJSPPythonKibanaOpenSearchCassandraElassandraPostgresGrafanaKubernetes
Soft Skills
analytical approachescollaborationproblem-solvingcontinuous learningcommunication
Certifications
ITIL Foundation