CMA CGM

Customer Care Account Manager

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Singapore • Singapore

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About the role

  • Ensure that the Customer KPIs matches the organisation’s Service Level in every country
  • Optimize global performance through tailor-made services by supporting customers
  • Nurture the customer relationship to strengthen loyalty and satisfaction
  • Implement standard operational QBR and MBR with customers
  • Market advisory, organize crisis meeting with Management and impacted stakeholders
  • Regular reporting on the assigned portfolio to the head of CCAM

Requirements

  • Diploma/Degree Holders with strong knowledge in shipping Industry
  • Minimum 5 years of experience working experience, preferably with 3 years of experience as an Account Manager or Senior Customer Service Officer
  • Commitment in delivering the best Customer Experience
  • Basic proficiency in MS Office with strong analytical & Reporting aptitude
  • Ability to identify upselling or cross-selling opportunities to support business
Benefits
  • Customer training
  • Great customer facing skills
  • Effective communication skills
  • Demonstrated commitment to understanding and addressing customer needs
  • Comfortable working in a fast-paced and changing environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsreporting skills
Soft Skills
customer relationship managementloyalty buildingsatisfaction enhancementcrisis managementcommunication skills
Certifications
DiplomaDegree