Global Contract Manager
CMA CGM
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $115,000 - $145,000 per year
About the role
- Oversee ongoing customer service, focusing on daily operations to achieve customer needs
- Steer overall customer relationship, ensuring global operational performance
- Develop and maintain a strategic account roadmap that supports long-term customer development
- Partner with CLL Solution Design and Product Development teams to transform opportunities into concrete value adding projects
- Serve as the primary owner of the customer’s Scope of Work (SOW)
- Manage changes to the Scope of Work (SOW) and Service Level Agreements (SLAs)
Requirements
- University degree, ideally master’s degree, or related secondary degree with comparable level of experience in Engineering, Supply Chain, Logistics, Economics, Business Administration
- 10-15 years of working experience
- Practical Experience in at least one of Business Development, Account Management, or Logistics / Transportation Operations
- Experience managing customers in international settings
- Experience with managing a P&L
- Experience managing mid- to large sized teams in virtual settings
- Knowledge and training in Lean Methodology and/or Business Process Management
Benefits
- Health insurance
- 401(k)
- Paid Time Off
- Employee benefits platform offering discounts on gym memberships and various retail, travel, car and hospitality brands
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business DevelopmentAccount ManagementLogistics OperationsP&L ManagementLean MethodologyBusiness Process Management
Soft Skills
Customer ServiceRelationship ManagementStrategic PlanningTeam ManagementOperational Performance