CMA CGM

Regional Systems and Process Manager

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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Salary

💰 $124,000 - $155,000 per year

About the role

  • Support compliance to usage of Operational systems and respective enhancements.
  • Support Station Process, including inherent policies and procedures, compliance and improvements
  • Serve as direct link between the business line and end users.
  • Assess current levels of compliance to Operation processes and systems usage and enforce by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps.
  • Provide regular briefing on station process compliance to Regional Business Line Leaders and enforce actions, as required.
  • Assess current levels of compliance to Station Process, including inherent policies and procedures, and enforce compliance by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps.
  • Provide clarification to end users regarding Station Process and Operational Systems, addressing specific queries, sharing best practices and communicating changes and new developments.
  • Provide specific training, based on the end users’ needs, based on global training modules.
  • Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create or review change requests.
  • Submit and discuss change request with the business line at regional and global levels and with IT.
  • Follow-up on respective implementation.
  • Identify improvement opportunities in the SharePoint, assess changes proposed by the end users and create or review change request.
  • Submit and discuss change request with the business line at regional and global levels.
  • Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization.
  • Create local Work Instructions - SharePoint and System upon approval of the change requests and/or exceptions from the global team or for the work instructions already defined as ‘local’ as part of the station process.
  • Provide explanation on specific tasks to be performed by the end user.
  • Support creation of global work instructions, if required by the business line global team.
  • Upon request, support business implementation / business development related to customer implementation.
  • Evaluate specific process and systems requirements.
  • Establish efficient two-way communication between the business line, including regional and global, and the end users – sharing the processes, news, training, with the users and highlighting to business line the issues, risks, suggestions for improvement from the end users.

Requirements

  • Bachelors' degree in Supply Chain, Engineering, Management, Administration or related field of study plus five (5) years’ experience in operations as end user of SharePoint and operational systems - Air and/or Ocean, including two (2) years of combined experience in One Freight System, Freight Ocean System or CargoWise or related platform.
  • Master's degree in Supply Chain, Engineering, Management, Administration or related field of study plus two (2) years' experience in operations as end user of SharePoint and operational systems - Air and/or Ocean, including two (2) years of combined experience in One Freight System, Freight Ocean System or CargoWise or related platform.
  • 25% domestic travel
  • Must have req 516859 on application.
Benefits
  • Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account)
  • Prescription, dental and vision coverage
  • Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
  • Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
  • 401(k) with company match
  • Flexible Paid Time Off programs including company paid holidays
  • Tuition reimbursement program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliance assessmentcoachingchange request managementUATtest script developmentprocess evaluationtraining developmentwork instruction creationoperational systems usageimprovement identification
Soft Skills
communicationinterpersonal skillsorganizational skillsproblem-solvingcollaborationleadershipadaptabilitycoachingfeedback provisionclarification
Certifications
Bachelor's degreeMaster's degree