CMA CGM

Senior Change Manager – Zero Defect Start Up

CMA CGM

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,681 per year

Job Level

Senior

About the role

  • Develop and lead the enterprise change management strategy for the CL NEXTGEN Manhattan Active WMS/OMS deployment across North America.
  • Establish standardized change management tools, templates, and deployment playbooks to support consistent execution across 50+ sites.
  • Define change governance routines, adoption KPIs, readiness metrics, and escalation protocols aligned with program leadership expectations.
  • Partner with warehouse operations leadership to identify change impacts, adoption risks, and site readiness requirements.
  • Build strong relationships with site General Managers, Operations VPs, and regional leadership to ensure sponsorship and engagement throughout each deployment wave.

Requirements

  • Bachelor’s degree in Business, Communications, Organizational Development, Supply Chain, Human Resources, or related field required.
  • 7+ years of experience leading change management efforts in large-scale operational or IT transformation programs.
  • Proven experience supporting enterprise technology deployments involving warehouse operations, supply chain, or logistics process transformation.
  • Experience supporting WMS and/or OMS deployments in a distribution, retail, e-commerce, or 3PL environment strongly preferred.
  • Strong preference for experience with Manhattan Associates solutions, particularly Manhattan Active WMS and OMS.
  • Experience supporting multi-site deployments and leading change management across geographically distributed operations required.
Benefits
  • Competitive Paid Time Off
  • 401(k)
  • Health insurance
  • Employee benefits platform offering various discounts including pet insurance
  • Company paid life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managemententerprise technology deploymentWMSOMSoperational transformationIT transformationadoption KPIsreadiness metricsescalation protocolsmulti-site deployment
Soft Skills
leadershiprelationship buildingcommunicationcollaborationengagementrisk identificationorganizational developmentsponsorshipstakeholder managementstrategic planning