CMA CGM

Inside Sales Representative

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Düsseldorf • Germany

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About the role

  • Participation in implementing the commercial action plan
  • Planning and conducting telephone customer contacts according to sales segmentation
  • Active promotion of CMA CGM Group services, including non‑maritime products (e.g., e‑commerce, VAS, intermodal, CEVA)
  • Identification of market and growth potentials and expansion of market share and revenues
  • Maintenance and updating of customer and sales data in the CRM (leads, opportunities, contacts)
  • Creation of customer profiles and account strategies within the CRM environment
  • Achievement of quantitative and qualitative sales targets (e.g., sales visits / phone calls, analytics)
  • Forwarding price and service inquiries to Sales Support or Customer Care
  • Management of defined customer segments (e.g., BCO / NVO) and specialization by cargo types (dry, reefer, OOG, break bulk)
  • Responsibility for the end‑to‑end customer journey (pre‑ and after‑sales)
  • Active expansion of value‑added services and cross‑selling
  • Promotion of customer digitization, especially for smaller customers
  • Execution of direct marketing activities via digital sales channels

Requirements

  • Completed training in the shipping or logistics sector or a university degree with a focus on logistics, supply chain, or transport management
  • At least 2 years of professional experience in liner shipping
  • Very good German and English skills
  • Experience in sales with direct customer contact
  • Strong communication and relationship‑building skills
  • Professional appearance, positive attitude, and resilience
  • Excellent problem‑solving and conflict‑resolution skills
  • Structured, independent, and efficient working style
  • Understanding of the CMA CGM Group’s organizational structures, processes, and tools
  • Proficiency with MS Office
  • Analytical thinking and data‑driven decision‑making ability
Benefits
  • Permanent employment contract: we want you to feel comfortable with us for the long term
  • Varied tasks in a pleasant working environment
  • Company supplemental health insurance and company pension plan
  • Cashless meal allowance in the form of Pluxee restaurant vouchers
  • Flexible working time model with time tracking
  • Extensive training opportunities of your choice on our e‑learning platform
  • Employer contribution to public transport (HVV ProfiTicket)
  • Bicycle leasing with CMA CGM & BusinessBike
  • Employee offers in the form of shopping discounts across many areas (e.g., travel, events, household essentials)
  • Hiring bonus through an employee referral program
  • Possibility of mobile working (one day per week remote work)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales segmentationcustomer relationship managementaccount strategiessales analyticsmarket analysisvalue-added servicescross-sellingdirect marketinglogisticssupply chain management
Soft Skills
communication skillsrelationship-buildingproblem-solvingconflict resolutionstructured working styleindependent working styleefficient working stylepositive attituderesilienceanalytical thinking
Certifications
training in shippingtraining in logisticsuniversity degree in logisticsuniversity degree in supply chain managementuniversity degree in transport management