Assistant Manager – 4PL Control Tower
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • Malaysia
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About the role
- Ensure compliance with established work standards
- Achieve delivery of high-quality Lead Logistics services
- Support investigation process and align corrective actions
- Manage regular exchanges with the customer on an operational management level
- Discuss suggestions with Operations Management
- Collaborate with other CLL functions within the Control Tower or region
- Attend customer meetings on operational topics
- Provide input for performance evaluation and professional development of team members
Requirements
- Day-to-Day management of the PRISM Control Tower operations team
- Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs
- Guide and oversee the operational teams on issue resolution
- Establish and manage a solid relationship with operational counterparts on customer side
- Responsible for Document Management within the respective Control Tower scope
- Ensure that all applicable company and quality policies are adhered to by all Control Tower staff
- Identify continuous improvement opportunities
- Deliver input for preparation of monthly and quarterly business review with customer
- Monitor Customer & Operational KPIs
- Act as back up for Operations Manager in case of absences
- Monitor and analyze compliance and performance of carriers and suppliers
- Disciplinary and functional management of an operational team
- Actively manage team performance through monitoring of internal team KPIs
- Identify resource needs and support Operations Manager and HR teams in recruiting and onboarding process
- Provide input to Operations Manager in performance evaluation and professional development of team members.
Benefits
- dynamic and exceptional work environment that fosters personal growth
- innovation and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI managementquality metricsdocument managementperformance evaluationissue resolutioncontinuous improvementoperational managementteam performance monitoringresource management
Soft Skills
collaborationcommunicationleadershipcustomer relationship managementproblem-solvingteam developmentoperational oversight