CMA CGM

Account Manager

CMA CGM

full-time

Posted on:

Location Type: Office

Location: United States

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About the role

  • Accountable for the retention of business and growth of net revenue with existing accounts
  • Coordinate and provide direction for customer service efforts from all station departments involved with the assigned account(s)
  • Create, implement and maintain standard operating procedures for each client
  • Serve as the primary contact for all communications with the assigned account(s)
  • Prepare management reports that track adherence to standard operating procedures and review results with clients on a regular basis
  • Develop and maintain functional knowledge of the products, services and operations offered
  • Interact regularly with local management and develop close and cooperative working relationships with operational staff
  • Oversee and manage the professional development and productivity of staff members

Requirements

  • High School Diploma or GED
  • Minimum five years related experience
  • Minimum three years supervisory or management experience
  • Bachelor’s Degree in Business, Marketing or a related field of study preferred or an equivalent combination of work experience and education
  • Minimum four years industry experience
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Intermediate proficiency in Microsoft Office, internet, web based specific software applications
  • In depth knowledge of company’s products and services
Benefits
  • Competitive Paid Time Off
  • 401(k)
  • Health insurance
  • Employee benefits platform offering discounts on gym memberships and various retail brands
  • Employee assistance plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
report writingstandard operating proceduresbusiness analysiscustomer service managementsupervisory skillsmanagement experienceproduct knowledgeservice operations
Soft Skills
communicationrelationship buildingteam managementorganizational skillsproblem-solving
Certifications
High School DiplomaGEDBachelor’s Degree in BusinessBachelor’s Degree in Marketing