Customer Service Representative II – Weekend Shift
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Eagan • Minnesota • United States
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Salary
💰 $28 per hour
About the role
- Oversee customer’s freight through tracing and tracking
- Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems
- Ensure service completion and provide proof of delivery
- Manage customer support by responding to and handling all daily customer service requests
- Notify customers of any delays in shipping and dispatching points
- Prepare and assist with quotes for customers
- Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports
- Process pick-up requests and enter data in the system
Requirements
- High School Diploma or GED
- Two to three years related experience
- Two to four years industry experience preferred
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- Accurate typing skills and/or data entry skills
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements
- Ability to read and interpret documents and write routine correspondence
- Responds promptly and professionally to customer needs
- Gathers and analyzes information skillfully
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on various services and products
- Life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementdata entryshipment data entryinvoice preparationrate preparationsales reportingmathematical calculationsdocument interpretationcustomer service
Soft Skills
communicationproblem-solvingcustomer supportanalytical skillsprofessionalismresponsiveness
Certifications
High School DiplomaGED