CMA CGM

Sales Support

CMA CGM

full-time

Posted on:

Location Type: Hybrid

Location: Liverpool • United Kingdom

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About the role

  • Ensure that customer requirements (e.g responding to quotation requests with competitive quotes and seeing these through to successful resolution) are met in a professional and timely manner.
  • Build effective working relationships with internal stakeholders, including Account Managers, wider Sales team, Trade teams and Customer Care, ensuring all customer requirements and expectations are met.
  • Establish strong working relationships with new and existing customers, ensuring regular and proactive contact (e.g. encouraging utilization of web platform & online accounts), to support the development of increased volumes and new business opportunities.
  • Ensure information within internal systems and CRM is entered and maintained accurately, e.g. customer feedback, pricing information and exceptions, and ensuring all relevant internal departments are updated with key developments.
  • Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities and any other business.
  • Liaise closely with Trade teams to secure competitive pricing to develop volumes.
  • Analysis of statistical data, identifying opportunities to develop new business and cross-sell opportunities, and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
  • Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
  • Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.

Requirements

  • Demonstrate experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is not essential)
  • Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
  • Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
  • Excellent communication skills, with ability to demonstrate experience of building effective relationships at all levels, both internally and externally.
  • A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
  • A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
  • Flexibility in your approach, able to respond positively and proactively to differing customer requirements
  • Competent Microsoft Office Skills – eg, Excel, Teams, PowerPoint.
Benefits
  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Enhanced pension scheme up to 15% total contribution
  • Life assurance x4
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Hybrid Working
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales CoordinationAnalytical skillsCustomer Service
Soft Skills
Relationship buildingProactive serviceProblem solvingFlexibilityResilienceCommunicationAbility to manage multiple priorities