Global Business Process Excellence Expert
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Amiens • France
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Tech Stack
About the role
- Drive the improvement, standardization and digitalization of operational processes on a global scale
- Map, analyze and optimize business processes related to Air & Ocean activities, fully integrating their systems and IT dimension
- Ensure alignment between operational processes and IT solutions (ERP, operational systems, digital platforms)
- Identify regional gaps and lead global standardization initiatives in coordination with existing system architectures
- Collaborate closely with IT and digital teams to define functional requirements, support system evolutions and enhancements, and contribute to automation and digitalization initiatives
- Analyze data from operational systems and reporting tools to identify performance improvement opportunities
- Design and deploy continuous improvement methodologies adapted to a multi-system, international environment
- Support change management during system deployments and process transformations
- Define and monitor KPIs to measure process efficiency and effectiveness of implemented solutions
- Actively contribute to digital transformation and global harmonization projects
Requirements
- Minimum 8 years of experience in Operational Excellence, Business Process Management, or transversal project leadership within an international and digitalized environment
- Strong understanding of logistics operations, ideally within Air & Ocean freight forwarding
- Proven experience working on ERP-driven environments, operational systems or digital transformation initiatives
- Ability to translate operational needs into clear functional requirements
- Good understanding of complex, multi-system IT landscapes
- Knowledge of continuous improvement methodologies
- Strong analytical skills and data-driven mindset
- Ability to influence both business and IT stakeholders in a matrix organization
- Fluent English is mandatory (global environment)
Benefits
- Dynamic and exceptional work environment that fosters personal growth
- Commitment to excellence and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Process ManagementOperational ExcellenceERPData AnalysisContinuous Improvement MethodologiesKPI MonitoringDigital TransformationProcess OptimizationSystem IntegrationAutomation
Soft Skills
Analytical SkillsInfluencing SkillsCollaborationChange ManagementCommunicationLeadershipProblem SolvingStakeholder ManagementAdaptabilityInterpersonal Skills