Customer Service Representative
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Eagan • Minnesota • United States
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Salary
💰 $25 per hour
About the role
- Communicate information to operations and sales personnel on shipments which require special handling
- Advise customers, sales personnel and station management of the current status of all shipments
- Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries
- Coordinate with sales and customers to develop customer specific stand operating procedures
- Follow-up on sales leads provided from daily shipment logs and quotes
- Assist in customer service and the preparation of quotes
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office
- Internet and web-based job specific software applications
- Accurate typing and/or data entry skills
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements
- Ability to read and interpret documents and write routine correspondence
- Responds promptly and professionally to customer needs
- Gathers and analyzes information skillfully
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance and AD&D coverage
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrytypingbasic mathematics
Soft Skills
communicationcustomer serviceprofessionalisminformation analysisfollow-up
Certifications
High School DiplomaGED