Customer Service Representative II
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Salary
💰 $22 per hour
About the role
- Communicate information to operations and sales personnel on shipments which require special handling.
- Advise customers, sales personnel and station management of the current status of all shipments.
- Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
- Coordinate with sales and customers to develop customer specific standard operating procedures.
- Follow-up on sales leads provided from daily shipment logs and quotes.
- Assist in customer service and the preparation of quotes.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office
- Accurate typing skills and/or data entry skills
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements
- Ability to read and interpret documents and write routine correspondence.
- Skillful in gathering and analyzing information.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships and various retail and travel brands
- Pet insurance
- Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
- Tuition reimbursement program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrytypingmathematical calculationsinformation analysis
Soft Skills
communicationcustomer servicecoordinationfollow-upprofessionalism
Certifications
High School DiplomaGED