Customer Service Representative I
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Salary
💰 $20 per hour
About the role
- Communicate information to operations and sales personnel on shipments which require special handling.
- Advise customers, sales personnel and station management of the current status of all shipments.
- Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries.
- Coordinate with sales and customers to develop customer specific stand operating procedures.
- Follow-up on sales leads provided from daily shipment logs and quotes.
- Assist in customer service and the preparation of quotes.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED
- Less than one year related experience
- Basic proficiency in Microsoft Office, internet, web-based and job-specific software applications.
- Accurate typing skills and/or data entry skills.
- Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
- Ability to read and interpret documents and write routine correspondence.
- Responds promptly and professionally to customer needs.
- Gathers and analyzes information skillfully.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships, retail, travel, car and hospitality brands, pet insurance.
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entry skillstyping skillsMicrosoft Officeinternet applicationsweb-based applicationsU.S. currency calculationsweight measurementsvolume measurementsdistance measurements
Soft skills
communicationcustomer serviceprofessionalisminformation gatheringanalytical skillsfollow-upcoordinationresponsiveness
Certifications
High School DiplomaGED