Clutch

Technical Delivery Manager

Clutch

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

JavaScriptNode.jsPythonReactTypeScript

About the role

  • The Manager of Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations.
  • This role ensures that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution.
  • Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers.
  • Drive consistency and quality across complex, multi-workstream SaaS implementations.
  • Serve as an escalation point for complex technical or project challenges during implementations.
  • Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies.
  • Define and track KPIs, helping to highlight the performance of your team and identify areas of growth.
  • Deliver clear, executive-level reporting on resource forecasting, portfolio performance and trends.
  • Oversee a consistent delivery motion with low escalation risk and an engaged team.

Requirements

  • 5+ years of experience in Software Delivery (SaaS Professional Services, Solution Architecture, Implementation), with 2+ years in Team Lead or Manager roles
  • Excellent executive communication and stakeholder management skills
  • Experience supporting global or multi-region delivery teams
  • 2+ years of experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js, etc)
  • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, AI tooling, etc.)
  • Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems, pull in key internal stakeholders, and drive clear business outcomes
  • Knowledge of Python, JSON, GitHub, terminal, and nice to have experience with JavaScript & TypeScript.
  • Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
Benefits
  • Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
  • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
  • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
  • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
  • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
  • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
  • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationsSolution ArchitectureImplementationweb APIsReactNode.jsPythonJSONGitHubJavaScript
Soft Skills
executive communicationstakeholder managementproblem-solvingflexibilityadaptabilityteam leadershipresource optimizationrisk mitigationperformance trackingautonomy